Head of Technical Support

Company Description

Indo Green Enviro Pvt Ltd is a leading Engineering, Procurement & Construction (EPC) company with international recognition in setting up recycling plants. With experience in constructing landmark recycling facilities in Middle Eastern and Asian regions, we have built some of the largest tyre recycling plants in India and Turkey. Our primary focus is to ensure our customers' profitability by offering tailored solutions that fit specific market needs. Our company's legacy of over a decade underscores our expertise in delivering profitable and efficient recycling plants.

Role Description

This is a full-time hybrid role for the Head of Technical Support at our Pune location, with some work from home acceptable. The individual in this role will be responsible for overseeing day-to-day technical support functions, ensuring customer satisfaction, and handling customer technical inquiries. They will also manage technical support teams, guide customer interactions, and facilitate the effective resolution of technical issues. Other responsibilities include project management related to customer support initiatives and collaborating with other departments to improve service delivery.

Qualifications

• Customer Satisfaction, Customer Service, and Customer Support skills
• Technical Support experience
• Project Management skills
• Strong leadership and team management abilities
• Excellent problem-solving and communication skills
• Ability to work in both office and remote environments
• Experience in the engineering or recycling sector is a plus
• Bachelor's degree in Engineering, Business Administration, or related field