Head of Service Management

As a Service Head at BlackZone Mobiles, you will play a crucial role in overseeing the daily operations of the service department to ensure excellent service delivery and customer satisfaction. Your responsibilities will include: - Managing team performance to drive productivity and efficiency - Handling budgeting and resource allocation effectively - Implementing IT service management processes to streamline operations - Maintaining high standards of service and continuously improving processes To excel in this role, you should possess the following qualifications: - Strong team leadership and service delivery skills - Experience in budgeting and resource allocation - Proficiency in operations management - Knowledge of IT service management best practices - Excellent problem-solving and decision-making abilities - Ability to work effectively in an on-site environment - Bachelor's degree in Business Management, IT, or related field preferred - Prior experience in the mobile phone industry is a plus Join BlackZone Mobiles and be part of a company that is committed to providing high-quality products to customers while embracing innovation and reliability in the mobile phone market.,