Company Description Incepted in 2001 with a vision to make technologically superior products available at affordable prices to Indian customers, BlackZone Mobiles manufactures feature phones and smartphones in India. Over the years, BlackZone Mobiles has established itself as a reliable and innovative company in the mobile phone market. We are committed to offering high-quality products that cater to the diverse needs of our customers, ensuring advanced technology is within reach for everyone. Role Description This is a full-time, on-site role located in Sonipat for a Service Head. The Service Head will oversee the daily operations of the service department, ensuring excellent service delivery and customer satisfaction. Responsibilities include managing team performance, handling budgeting and resource allocation, implementing IT service management processes, and optimizing operations. The Service Head will also be expected to maintain high standards of service and ensure continuous improvement in processes. Qualifications Strong Team Leadership and Service Delivery skills Experience in Budgeting and resource allocation Proficient in Operations Management Knowledgeable in IT Service Management Excellent problem-solving and decision-making abilities Ability to work effectively in an on-site environment Bachelor's degree in Business Management, IT, or related field preferred Prior experience in the mobile phone industry is a plus
As a Service Head at BlackZone Mobiles, you will play a crucial role in overseeing the daily operations of the service department to ensure excellent service delivery and customer satisfaction. Your responsibilities will include: - Managing team performance to drive productivity and efficiency - Handling budgeting and resource allocation effectively - Implementing IT service management processes to streamline operations - Maintaining high standards of service and continuously improving processes To excel in this role, you should possess the following qualifications: - Strong team leadership and service delivery skills - Experience in budgeting and resource allocation - Proficiency in operations management - Knowledge of IT service management best practices - Excellent problem-solving and decision-making abilities - Ability to work effectively in an on-site environment - Bachelor's degree in Business Management, IT, or related field preferred - Prior experience in the mobile phone industry is a plus Join BlackZone Mobiles and be part of a company that is committed to providing high-quality products to customers while embracing innovation and reliability in the mobile phone market.,