Head of MNC ISPL

Job Description

Position Purpose A seasoned leader to oversee a team of Relationship Officers in supporting a diverse portfolio of MNC clients across the APAC region Responsibilities Ensure we provide high-quality and professional services to clients while adhering to internal and external guidelines and regulations (Know-Your-Customer, Anti-Money Laundering, Sanctions, Compliance requirements etc.) Design and implement performance management frameworks including regular reviews, individual development plans, and performance assessments Proactively provide mentorship, training, and guidance to team members in order to nurture and support their growth Provide guidance and training to team members on complex client interactions, service excellence, and relationship development Actively manage team engagement to maintain stability and minimize turnover Manage recruiting and turnovers in partnership with HR function Develop and present Management Reporting on a regular basis to both ISPL and onshore Governance committees, highlighting team performance, risks and issues, and client satisfaction Design, promote, and implement innovation and enhancement initiatives to improve efficiency and quality Proactively monitor regulatory changes in partnership with Compliance and Conduct teams and update internal processes and procedures, including team training, to ensure regulatory adherence Ensure clients requirements/needs are managed professionally and efficiently, and within Service Level Agreement Ensure credit and risk management relating to credit requirements of clients are handled per the banks requirements Ensure close coordination and collaboration with relevant internal and external stakeholders, and maintain positive relationships with clients Skills and Experience Must Have: Minimum Post Graduate degree in a related field (e.g. Business, Economics, Finance and Accounting) Minimum 10+ years of Corporate Banking experience in a Relationship Management and / or Client Servicing capacity Minimum 5+ years of team leadership and management experience Client-focused mindset Ability to collaborate across functions and regions (e.g. Onshore RMs, Due Diligence, Product Owners) Knowledge and familiarity with Global Banking products and services and credit Risk Management including knowledge and familiarity with APAC banking regulatory environment Business awareness and market knowledge of the broader APAC region Excellent communicator, fluency in English is a must (oral and written)