Head of MNC ISPL

A seasoned leader to oversee a team of Relationship Officers in supporting a diverse portfolio of MNC clients across the APAC region

Responsibilities

Ensure we provide high-quality and professional services to clients while adhering to internal and external guidelines and regulations (Know-Your-Customer, Anti-Money Laundering, Sanctions, Compliance requirements etc.)

Design and implement performance management frameworks including regular reviews, individual development plans, and performance assessments

Proactively provide mentorship, training, and guidance to team members in order to nurture and support their growth

Provide guidance and training to team members on complex client interactions, service excellence, and relationship development

Actively manage team engagement to maintain stability and minimize turnover

Manage recruiting and turnovers in partnership with HR function

Develop and present Management Reporting on a regular basis to both ISPL and onshore Governance committees, highlighting team performance, risks and issues, and client satisfaction

Design, promote, and implement innovation and enhancement initiatives to improve efficiency and quality

Proactively monitor regulatory changes in partnership with Compliance and Conduct teams and update internal processes and procedures, including team training, to ensure regulatory adherence

Ensure clients requirements/needs are managed professionally and efficiently, and within Service Level Agreement

Ensure credit and risk management relating to credit requirements of clients are handled per the banks requirements

Ensure close coordination and collaboration with relevant internal and external stakeholders, and maintain positive relationships with clients

Skills and Experience

Must Have:

Minimum Post Graduate degree in a related field (e.g. Business, Economics, Finance and Accounting)

Minimum 10+ years of Corporate Banking experience in a Relationship Management and / or Client Servicing capacity

Minimum 5+ years of team leadership and management experience

Client-focused mindset

Ability to collaborate across functions and regions (e.g. Onshore RMs, Due Diligence, Product Owners)

Knowledge and familiarity with Global Banking products and services and credit

Risk Management including knowledge and familiarity with APAC banking regulatory environment

Business awareness and market knowledge of the broader APAC region

Excellent communicator, fluency in English is a must (oral and written)