Head Of Department Front Office

As a HOD Front Office, you will be responsible for managing front desk operations to ensure an exceptional guest experience. Your key responsibilities will include: - Welcome and check in guests courteously and efficiently - Handle guest check-out professionally and accurately - Utilize IDS software for managing reservations, room assignments, guest profiles, and billing - Maintain smooth and efficient front desk operations - Respond promptly and professionally to guest inquiries, complaints, and feedback - Coordinate with housekeeping and maintenance for room readiness - Manage walk-in guests and upsell rooms as needed - Maintain front desk records, reports, and daily cashiering tasks - Assist with night audit procedures if required - Keep the reception area clean, organized, and professional at all times Qualifications & Skills required for this role: - Previous experience in a front office/reception role within the hospitality industry - Mandatory hands-on experience with IDS software - Excellent verbal and written communication skills - Strong customer service and interpersonal skills - Ability to multitask, prioritize, and address guest concerns calmly and efficiently - Knowledge of front desk procedures and standard hotel practices - Availability to work in shifts, including weekends and holidays The job type for this position is full-time and the benefits include cell phone reimbursement and provided food. The work location is in person.,