Head of Delivery- SaaS Product Implementations

Who We Are:

At Opkey, we empower enterprises to unlock the full potential of their ERP investments with cutting-edge, agentic AI-powered automation. Our intelligent platform delivers continuous assurance across the entire ERP lifecycle; from initial deployment to day-to-day operations and long-term digital transformation.

By eliminating manual errors, accelerating testing cycles, and ensuring seamless adoption of critical updates, Opkey helps organizations modernize with confidence and agility. Trusted by 250+ global enterprises, we reduce risk, drive efficiency, cut costs, and fast-track innovation; so businesses can focus on what they do best: growing and evolving in a dynamic digital world.

We re Looking for a Delivery Leader. A Change Agent. A Builder of Repeatable, Scalable Success:

Head of Delivery

repeatable delivery engine

You understand that every successful onboarding strengthens our customer base, accelerates renewals, and creates champions. You thrive in complexity; navigating multi-app ecosystems, automation workflows, and enterprise environments with precision. You re energized by driving down effort, building templates, and turning project insights into product improvements. You know what good looks like and you build teams and systems that deliver it.

The Role

Head of Delivery

What You ll Do

End-to-End Delivery Leadership

• Own first-time implementation, onboarding, patch management, and post-go-live execution


• Ensure delivery is predictable, repeatable, and aligned to key outcomes (time-to-value, adoption, ROI)


• Manage patch cycles, quarterly updates, and adoption accelerators

Sales & Pre-Sales Collaboration

• Partner with Sales and CSMs to scope delivery plans and estimate timelines during pre-sales


• Translate complex customer ecosystems (integrations, legacy tests, multiple apps) into clear delivery plans

Process Optimization & Delivery Innovation

• Build a culture of

  continuous improvement

  each implementation should be smarter than the last


• Champion automation, scripting, reusable templates, and delivery accelerators to reduce manual effort


• Define and monitor OKRs for project velocity, quality, and cost-efficiency

Product Feedback Loop

• Capture delivery blockers and translate them into actionable feedback for Product


• Collaborate with Product to prioritize features that reduce onboarding time and increase reusability

Team Leadership & Cross-Functional Alignment

• Lead and scale a high-performing team of PMs, AEs, and Functional Consultants


• Build a

  product-first delivery culture

  that is aligned with CS, Product, and Support


• Drive clarity and consistency across regions and customer types

What You Can Expect to Do During the Day:

• Review onboarding timelines and resource allocations for active implementations


• Join a pre-sales call to validate technical feasibility and share estimated delivery plans


• Brainstorm with Product on how to eliminate repeat blockers through feature improvements


• Work with your team to reduce effort hours on current deployments


• Review implementation OKRs, templates, and project hygiene with Delivery Leads


• Participate in a customer debrief to capture lessons learned and surface value metrics


• Align with Sales and CSMs on readiness for handoff and renewal/expansion opportunities


• Coach a Project Manager on stakeholder escalation or cross-team coordination


• Share data with Product and CS on delivery performance and time-to-value gains

What We re Looking For:

• 12+ years of experience in SaaS product delivery, implementation, or onboarding


• Experience leading implementations for ERP/SaaS platforms (Workday, Oracle, SAP, Coupa, etc.)


• Strong understanding of test automation, integrations, scripting, and enterprise environments


• A product-first mindset delivery should inform roadmap and scale through reuse


• Proven track record of reducing delivery timelines and increasing adoption


• Strong cross-functional collaboration with Sales, CSMs, Support, and Product teams


• Exceptional program management, communication, and leadership skills


• Experience mentoring and scaling global teams with clear KPIs and accountability

Success Metrics

• Time-to-Value

  : Reduce average onboarding time by 25 30% year over year



• Productivity

  : Demonstrated efficiency gains in hours/effort per project



• Adoption

  : 90% usage and value delivery by go-live; clean handoffs to CS



• Feedback Loop

  : Clear delivery-driven influence on Product roadmap



• Renewals & Upsells

  : Delivery excellence as a driver of NRR and long-term success