Head of CEFS Client Referential APAC

Head of CEFS Client Referential APAC

A critical part of the remit is to lead the Regional Coordinator Client Referential (based in Hong?Kong), ensuring that the 12 APAC territories operate under a common data-governance framework while respecting local specificities. The position therefore balances strong central oversight with collaborative, territory-level execution.

Responsibilities

Production Management Oversight

• Define & enforce the production operating model set the standard processes for data extraction, validation, enrichment version-control and distribution across all APAC sites.
• Monitor daily production ensure each territory delivers data on schedule, within defined quality thresholds.
• Visibility & reporting provide APAC-wide and Global dashboards on volume, timeliness, error-rates and risk exposure.

Transformation & Continuous-Improvement

• Lead productivity & quality initiatives drive automation, RPA, API-based feeds and process redesign to shorten turnaround time and raise data quality.
• Change-management ownership lead and drive rollout new fields, system upgrades or regulatory-driven changes with the support of Regional Coordinator Client Referential.
• Lesson-learn & best-practice diffusion capture successes/failures and embed them across the region.

Collaboration & Alignment

• Territory alignment ensure the 12 APAC sites adopt the common production and governance standards while respecting local nuances.
• Global integration translate APAC performance and issues to Global CEFS forums and bring back global best-practices for regional adoption.

People & Budget Management

• Team leadership direct the Regional Coordinator (HK) and production team based in India that executes the bulk of data-processing.
• Talent & capability building ensure the team has the expertise required to meet the evolving data-governance landscape.
• Own the APAC referential budget plan, monitor and report all spend (staffing, tools, licences, etc.).
• Cost-optimisation drive efficiency through automation, shared services and strategic sourcing.
• Resource allocation balance workload across territories and the India hub.

Risk & Control Management

• Risk-indicator monitoring supervise KRI/KPI dashboards, raise alerts on data-quality spikes, version-control breaches or regulatory gaps.
• Incident response & audit readiness coordinate remediation actions, produce evidence packages for internal/external auditors and regulators.
• Compliance alignment guarantee that all referential processes respect local data-privacy laws (e.g., PDPA, GDPR) and global Group policies.

• Contribute to the Permanent Control framework
• Contribute to good quality client data

Technical and Behavioral Competencies required

- 15+ years' experience in either business analyst, project management or internal controls / operational risk role

- Data-Governance & Master-Data-Management deep understanding of static-data lifecycles, data-quality frameworks and MDM platforms.

- Project & Programme Management ability to lead multi-year, cross-border transformation programmes.

- Risk & Control Ownership experience with operational-risk monitoring, incident handling and audit preparation.

- Stakeholder Management & Influence comfortable engaging senior executives, business owners, IT teams and regulators across cultures.

- Analytical & Dashboarding Skills proficient in Power?BI, Tableau or similar tools; capable of translating raw metrics into executive-level insight.

- People Leadership proven track record of building high-performing, geographically-distributed teams.

- Financial Stewardship budgeting, cost-control and business-case development.

- Change-Management structured approach to rollout of new processes & technology

- Communication (English) excellent written & verbal skills; fluency in at least one APAC language is a plus.