Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
PSS Global
>
Head - Customer Service

Head - Customer Service

PSS Global

10 - 15 years

15 - 19 Lacs

Mumbai

Posted:2 hours ago| Platform:

Apply

Skills Required

Head Business Development Team management Head Customer Service SAP CRM Customer service operations Supply chain solutions Cross functional coordination Asset management Analytics Process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Client:

PSS has been mandated to hire a

Head Customer Service

for a leading supply chain solutions company based in Mumbai.

Reporting to:

Head of Asset Management

Type of Role:

Team Lead

Experience:

10+ years (minimum 3 years in a leadership role)

About the Role:

This is a critical leadership role responsible for driving end-to-end customer service operations including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.

Key Responsibilities:

Lead the CS team and drive high service levels
Oversee SAP/CRM systems, training, and data accuracy
Manage customer code creation, order execution, and internal queries
Generate reports, track order fulfillment, and review SOPs
Train and upskill the CS team regularly

What We re Looking For:

Strong leadership and team management skills
Proficiency in Excel; knowledge of SAP is a plus
Excellent communication and attention to detail
Ability to thrive in a high-pressure, high-volume environment
Graduate / MBA preferred

Work Environment:

Full-time, in-office role (Mumbai)
No travel required

#LI-NV1

More Jobs at PSS Global

Senior Vice President - Sales

Bengaluru

15 - 20 yrs

INR 35 - 40 Lacs

Quality Head

Pune

12.0 - 18.0 yrs

INR 40 - 45 Lacs

Equity Relationship Manager

Mumbai, Bengaluru

8.0 - 12.0 yrs

INR 25 - 30 Lacs

Senior Relationship Manager

Chennai

12.0 - 17.0 yrs

INR 40 - 50 Lacs

Business Head

Noida, Mumbai

20.0 - 25.0 yrs

INR 50 - 100 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.