Title: Senior Analyst - Ops & Supply Chain Department: Technology & Operations Location: NOIDA Introduction About the Role: Why is it a good opportunity for them? This role offers the chance to work closely with the Operations Director and collaborate with various ops functions, business units, and cross-functional partners. It is an excellent opportunity to drive business value through advanced analytics, fostering innovation, and delivering actionable insights. Why is it a positive change? Joining our team means becoming part of a mission-driven organization that values innovation and efficiency. This role is ideal for individuals looking to make a significant impact and contribute to the optimization of our supply chain and operations. Why is it interesting? You will be involved in current and future projects that focus on supply chain costs, manufacturing complexity, inventory optimization, and capacity. The role includes evaluating order management efficiencies, complaint handling mechanisms, and automation opportunities in customer service and cost reduction. Opportunity What will they be doing on a day-to-day basis? Evaluate and track existing KPIs/reports of ops sub-functions. Conduct process audits and assist in process standardization. Collaborate with departmental heads to prepare dashboard templates. Develop modeling techniques and create simulations for scenario evaluation. Perform result analysis and provide business insights. Regularly interact with cross-functional teams to share opportunities and drive innovation. What impact will the role have on the team and OUP as a whole? The role will significantly enhance decision-making processes by providing valuable insights derived from large datasets. It will support the Director-Operations in optimizing supply chain and operational efficiencies, ultimately contributing to the overall success of the organization. About You Essential Criteria: Full-time B.Tech/B.E from Tier 1/Tier 2 college. MBA from NITIE, SP Jain, SIOM, NMIMS/Tier 1 or 2 college. Minimum 5 years of experience as an Ops analyst, supply chain analyst, or Junior Program manager in E-commerce, Food tech, Quick commerce, Retail, FMCG. Strong analytical skills and experience with tools like MS Excel, MS PowerPoint, MS Access, PowerBI, and Visio. Good knowledge of ERP/SAP. Desirable Criteria Experience in VC firms, consulting organizations, or E-commerce companies. Ability to work independently and think creatively. (ref:iimjobs.com)
About the is a strategic leadership opportunity at Oxford University Press (OUP), where you will shape the customer experience journey and drive operational excellence. As Head of Customer Services, you will lead a high-impact team that serves as the primary interface between OUP and its customers. This role is ideal for professionals passionate about customer satisfaction, digital transformation, and continuous improvement. Youll be part of a mission-driven organization that values innovation, collaboration, and service this role, you will: Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. Align customer service processes with OUPs strategic goals and industry best practices. Enhance digital customer touchpoints (phone, email, chat, self-service) and modernize service technologies. Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). Manage budgets, forecast expenses, and ensure cost-effective service delivery. Build strong relationships with customers through regular engagement and feedback loops. Promote a culture of excellence, accountability, and employee development within the team. About Criteria Minimum 5 years of experience leading/managing a Customer Services team. Strong understanding of customer service technologies and digital tools. Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. Strong business acumen with experience in financial analysis and business case preparation. Excellent stakeholder management, negotiation, and cross-functional collaboration skills. Desirable Criteria: MBA in Operations from NITIE, SIOM Nasik, SP Jain, or other Tier 1/Tier 2 institutions. (ref:iimjobs.com)
About the Role: This is a strategic leadership opportunity at Oxford University Press (OUP), where you will shape the customer experience journey and drive operational excellence. As the Head of Customer Services, you will lead a high-impact team that serves as the primary interface between OUP and its customers. This role is ideal for professionals passionate about customer satisfaction, digital transformation, and continuous improvement. You'll be part of a mission-driven organization that values innovation, collaboration, and service. In this role, you will: - Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. - Align customer service processes with OUP's strategic goals and industry best practices. - Enhance digital customer touchpoints (phone, email, chat, self-service) and modernize service technologies. - Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. - Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). - Manage budgets, forecast expenses, and ensure cost-effective service delivery. - Build strong relationships with customers through regular engagement and feedback loops. - Promote a culture of excellence, accountability, and employee development within the team. Criteria: Minimum 5 years of experience leading/managing a Customer Services team. Strong understanding of customer service technologies and digital tools. Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. Strong business acumen with experience in financial analysis and business case preparation. Excellent stakeholder management, negotiation, and cross-functional collaboration skills. Desirable Criteria: MBA in Operations from NITIE, SIOM Nasik, SP Jain, or other Tier 1/Tier 2 institutions.,
Title: Manager, Rights & IP. Location: Noida, India. About The Role Introduction The Why. This is an exciting opportunity to join Oxford University Press (OUP), a globally respected institution committed to excellence in publishing and education. As Manager Rights & IP, you will play a pivotal role in ensuring copyright compliance, managing contracts, and supporting licensing activities. This role offers a chance to contribute to OUPs mission of delivering high-quality educational content while working with cutting-edge systems and a collaborative team. Its a positive career move for professionals seeking to deepen their expertise in intellectual property and rights management within a purpose-driven organization. Opportunity The What. In this role, you will:. Manage contracts from pre-execution to archival and retrieval. Ensure cost-effective and copyright-compliant sourcing of third-party assets (images, text, video, audio). Oversee licensing out activities, including negotiations, contracts, and revenue allocation. Provide preand post-contract support, including tracking expiries and renewals. Collaborate with Group Legal on complex IP scenarios and raise awareness of legal risks. Conduct research and manage third-party permissions, including renewals and compliance tracking. Supervise interns working on metadata creation for Rights Management Systems. Analyze contract templates and royalty payments across regions. Support audits and ensure accurate mapping of rights sales data. Assist the finance team with revenue share calculations and sublicensing deals. Validate rights status for licensing deals and conduct training on contracts and IP systems. Your work will directly impact OUPs ability to manage intellectual property effectively, mitigate legal risks, and support global publishing operations. About You Essential Criteria Strong understanding of copyright law and rights/permissions best practices. Familiarity with legal terminology. Excellent communication and interpersonal skills, with experience engaging across cultures and organizational levels. High attention to detail and ability to manage confidential information professionally. Desirable Criteria Experience in training delivery and system demonstrations related to contracts and IP. (ref:iimjobs.com)
As the Head of Customer Services at Oxford University Press (OUP), you will play a crucial role in shaping the customer experience journey and driving operational excellence. Your primary responsibility will be to lead a high-impact team that serves as the main interface between OUP and its customers. This strategic leadership opportunity is ideal for professionals who are passionate about customer satisfaction, digital transformation, and continuous improvement. You will be joining a mission-driven organization that values innovation, collaboration, and service. Key Responsibilities: - Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. - Align customer service processes with OUP's strategic goals and industry best practices. - Enhance digital customer touchpoints such as phone, email, chat, and self-service options, and modernize service technologies. - Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. - Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). - Manage budgets, forecast expenses, and ensure cost-effective service delivery. - Build strong relationships with customers through regular engagement and feedback loops. - Promote a culture of excellence, accountability, and employee development within the team. Qualifications Required: - Minimum 5 years of experience leading/managing a Customer Services team. - Strong understanding of customer service technologies and digital tools. - Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. - Strong business acumen with experience in financial analysis and business case preparation. - Excellent stakeholder management, negotiation, and cross-functional collaboration skills. About the Company: Oxford University Press (OUP) is a renowned institution known for its commitment to academic excellence and innovation. Joining OUP means becoming part of a dynamic team that values creativity, collaboration, and continuous growth. As an employee, you will have the opportunity to contribute to meaningful projects and initiatives that make a difference in the world of education and research.,
Role Overview: As a Senior Analyst in Ops & Supply Chain, you will have the opportunity to work closely with the Operations Director and collaborate with various ops functions, business units, and cross-functional partners. This role offers you the chance to drive business value through advanced analytics, fostering innovation, and delivering actionable insights. Joining this mission-driven organization values innovation and efficiency, making it ideal for individuals looking to make a significant impact and contribute to the optimization of the supply chain and operations. You will be involved in projects focusing on supply chain costs, manufacturing complexity, inventory optimization, and capacity, including evaluating order management efficiencies, complaint handling mechanisms, and automation opportunities in customer service and cost reduction. Key Responsibilities: - Evaluate and track existing KPIs/reports of ops sub-functions - Conduct process audits and assist in process standardization - Collaborate with departmental heads to prepare dashboard templates - Develop modeling techniques and create simulations for scenario evaluation - Perform result analysis and provide business insights - Regularly interact with cross-functional teams to share opportunities and drive innovation Qualifications Required: - Full-time B.Tech/B.E from Tier 1/Tier 2 college - MBA from NITIE, SP Jain, SIOM, NMIMS/Tier 1 or 2 college - Minimum 5 years of experience as an Ops analyst, supply chain analyst, or Junior Program manager in E-commerce, Food tech, Quick commerce, Retail, FMCG - Strong analytical skills and experience with tools like MS Excel, MS PowerPoint, MS Access, PowerBI, and Visio - Good knowledge of ERP/SAP Additional Details: The role of Senior Analyst in Ops & Supply Chain will significantly enhance decision-making processes by providing valuable insights derived from large datasets. You will support the Director-Operations in optimizing supply chain and operational efficiencies, ultimately contributing to the overall success of the organization. Please note that the desirable criteria and any additional details of the company were not explicitly mentioned in the provided job description.,
About the is a strategic leadership opportunity at Oxford University Press (OUP), where you will shape the customer experience journey and drive operational excellence. As Head of Customer Services, you will lead a high-impact team that serves as the primary interface between OUP and its customers. This role is ideal for professionals passionate about customer satisfaction, digital transformation, and continuous improvement. Youll be part of a mission-driven organization that values innovation, collaboration, and service this role, you will: Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. Align customer service processes with OUPs strategic goals and industry best practices. Enhance digital customer touchpoints (phone, email, chat, self-service) and modernize service technologies. Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). Manage budgets, forecast expenses, and ensure cost-effective service delivery. Build strong relationships with customers through regular engagement and feedback loops. Promote a culture of excellence, accountability, and employee development within the team. About Criteria Minimum 5 years of experience leading/managing a Customer Services team. Strong understanding of customer service technologies and digital tools. Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. Strong business acumen with experience in financial analysis and business case preparation. Excellent stakeholder management, negotiation, and cross-functional collaboration skills. Desirable Criteria: MBA in Operations from NITIE, SIOM Nasik, SP Jain, or other Tier 1/Tier 2 institutions. (ref:iimjobs.com)
Education the is a compelling opportunity for professionals seeking to make a meaningful impact in a mission-driven organization. At OUP, we are committed to excellence in education and continuous improvement. This role offers the chance to lead transformative projects, enhance internal controls, and drive automation initiatives aligned with our values of integrity, innovation, and collaboration. If you're currently in a role and looking for a change that brings purpose, challenge, and growth, this position is a strategic step Manager - Process Improvement, Assurance and Internal Controls, you will: Lead internal teams and guide solution delivery, especially in automation of finance processes (payables, collections, reporting). Act as Finance SPOC for enterprise-level automation projects and system integrations (SAP and others). Conduct reviews of systems, internal controls, SOPs, and segregation of duties. Drive improvements in the internal control framework in line with Group ICF and local ICFR guidelines. Collaborate with leadership on risk assessment and mitigation across departments. Spearhead change initiatives including SAP S4HANA implementation and enhancements. Ensure compliance and efficiency in business processes and policies through regular reviews and standardization. Your work will directly impact the effectiveness of financial operations, risk management, and strategic decision-making across OUP India. About You Essential Criteria: Qualified Chartered Accountant or MBA from Tier 1/2 institute. 5-8 years of experience in internal controls, process improvement, and project management. Experience with SAP/S4HANA and ERP implementations. Strong proficiency in MS Excel and PowerPoint. Excellent communication skills in English (written and spoken). Well-organized, self-motivated, and capable of managing a demanding workload. Strong problem-solving and creative thinking abilities. Desirable Criteria Experience in building process efficiencies using BI or AI tools. Prior exposure to automation projects in finance or cross-functional domains. (ref:iimjobs.com)
Description Job Title : Data Delivery Manager. Department : Technology Language Engineering. Location : Noida, India. About The Role Introduction The Why' This is an exciting opportunity to lead a high-performing data delivery team at Oxford University Press (OUP), contributing directly to revenue growth and operational excellence. As part of Oxford Languages, youll be at the forefront of delivering high-quality data products to global customers, supporting OUPs mission to advance knowledge and learning worldwide. The role offers a chance to work on impactful projects involving cutting-edge data technologies, automation tools, and AI-driven solutions. Youll foster a culture of innovation and continuous improvement, while shaping the future of data delivery and quality assurance at OUP. Opportunity The What As Data Delivery Manager, you will : Lead a team of internal and external data specialists to deliver high-quality data products. Translate strategic goals into actionable team objectives. Oversee data import/export operations, metadata structuring, and workflow optimization. Implement and enhance QA processes to ensure data integrity and publishing standards. Manage team workload, project prioritization, and risk mitigation. Drive innovation in data handling, automation, and delivery practices. Mentor and develop team members, ensuring professional growth and performance. Collaborate with global technology teams and manage third-party service providers. Your work will have a direct impact on customer satisfaction, data reliability, and the efficiency of OUPs data operations. About YouEssential Criteria Proven experience managing and empowering technical teams (onsite and remote). Strong background in auditing and embedding manual/automated processes. Expertise in structured data formats (XML, JSON) and related technologies. Deep knowledge of QA methodologies and testing frameworks. Project management experience using Agile and Waterfall methodologies. Desirable Criteria Experience working with lexical or language data/systems. (ref:hirist.tech)