Title: Senior Analyst - Ops & Supply Chain Department: Technology & Operations Location: NOIDA Introduction About the Role: Why is it a good opportunity for them? This role offers the chance to work closely with the Operations Director and collaborate with various ops functions, business units, and cross-functional partners. It is an excellent opportunity to drive business value through advanced analytics, fostering innovation, and delivering actionable insights. Why is it a positive change? Joining our team means becoming part of a mission-driven organization that values innovation and efficiency. This role is ideal for individuals looking to make a significant impact and contribute to the optimization of our supply chain and operations. Why is it interesting? You will be involved in current and future projects that focus on supply chain costs, manufacturing complexity, inventory optimization, and capacity. The role includes evaluating order management efficiencies, complaint handling mechanisms, and automation opportunities in customer service and cost reduction. Opportunity What will they be doing on a day-to-day basis? Evaluate and track existing KPIs/reports of ops sub-functions. Conduct process audits and assist in process standardization. Collaborate with departmental heads to prepare dashboard templates. Develop modeling techniques and create simulations for scenario evaluation. Perform result analysis and provide business insights. Regularly interact with cross-functional teams to share opportunities and drive innovation. What impact will the role have on the team and OUP as a whole? The role will significantly enhance decision-making processes by providing valuable insights derived from large datasets. It will support the Director-Operations in optimizing supply chain and operational efficiencies, ultimately contributing to the overall success of the organization. About You Essential Criteria: Full-time B.Tech/B.E from Tier 1/Tier 2 college. MBA from NITIE, SP Jain, SIOM, NMIMS/Tier 1 or 2 college. Minimum 5 years of experience as an Ops analyst, supply chain analyst, or Junior Program manager in E-commerce, Food tech, Quick commerce, Retail, FMCG. Strong analytical skills and experience with tools like MS Excel, MS PowerPoint, MS Access, PowerBI, and Visio. Good knowledge of ERP/SAP. Desirable Criteria Experience in VC firms, consulting organizations, or E-commerce companies. Ability to work independently and think creatively. (ref:iimjobs.com)
About the is a strategic leadership opportunity at Oxford University Press (OUP), where you will shape the customer experience journey and drive operational excellence. As Head of Customer Services, you will lead a high-impact team that serves as the primary interface between OUP and its customers. This role is ideal for professionals passionate about customer satisfaction, digital transformation, and continuous improvement. Youll be part of a mission-driven organization that values innovation, collaboration, and service this role, you will: Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. Align customer service processes with OUPs strategic goals and industry best practices. Enhance digital customer touchpoints (phone, email, chat, self-service) and modernize service technologies. Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). Manage budgets, forecast expenses, and ensure cost-effective service delivery. Build strong relationships with customers through regular engagement and feedback loops. Promote a culture of excellence, accountability, and employee development within the team. About Criteria Minimum 5 years of experience leading/managing a Customer Services team. Strong understanding of customer service technologies and digital tools. Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. Strong business acumen with experience in financial analysis and business case preparation. Excellent stakeholder management, negotiation, and cross-functional collaboration skills. Desirable Criteria: MBA in Operations from NITIE, SIOM Nasik, SP Jain, or other Tier 1/Tier 2 institutions. (ref:iimjobs.com)
About the Role: This is a strategic leadership opportunity at Oxford University Press (OUP), where you will shape the customer experience journey and drive operational excellence. As the Head of Customer Services, you will lead a high-impact team that serves as the primary interface between OUP and its customers. This role is ideal for professionals passionate about customer satisfaction, digital transformation, and continuous improvement. You'll be part of a mission-driven organization that values innovation, collaboration, and service. In this role, you will: - Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. - Align customer service processes with OUP's strategic goals and industry best practices. - Enhance digital customer touchpoints (phone, email, chat, self-service) and modernize service technologies. - Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. - Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). - Manage budgets, forecast expenses, and ensure cost-effective service delivery. - Build strong relationships with customers through regular engagement and feedback loops. - Promote a culture of excellence, accountability, and employee development within the team. Criteria: Minimum 5 years of experience leading/managing a Customer Services team. Strong understanding of customer service technologies and digital tools. Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. Strong business acumen with experience in financial analysis and business case preparation. Excellent stakeholder management, negotiation, and cross-functional collaboration skills. Desirable Criteria: MBA in Operations from NITIE, SIOM Nasik, SP Jain, or other Tier 1/Tier 2 institutions.,
Title: Manager, Rights & IP. Location: Noida, India. About The Role Introduction The Why. This is an exciting opportunity to join Oxford University Press (OUP), a globally respected institution committed to excellence in publishing and education. As Manager Rights & IP, you will play a pivotal role in ensuring copyright compliance, managing contracts, and supporting licensing activities. This role offers a chance to contribute to OUPs mission of delivering high-quality educational content while working with cutting-edge systems and a collaborative team. Its a positive career move for professionals seeking to deepen their expertise in intellectual property and rights management within a purpose-driven organization. Opportunity The What. In this role, you will:. Manage contracts from pre-execution to archival and retrieval. Ensure cost-effective and copyright-compliant sourcing of third-party assets (images, text, video, audio). Oversee licensing out activities, including negotiations, contracts, and revenue allocation. Provide preand post-contract support, including tracking expiries and renewals. Collaborate with Group Legal on complex IP scenarios and raise awareness of legal risks. Conduct research and manage third-party permissions, including renewals and compliance tracking. Supervise interns working on metadata creation for Rights Management Systems. Analyze contract templates and royalty payments across regions. Support audits and ensure accurate mapping of rights sales data. Assist the finance team with revenue share calculations and sublicensing deals. Validate rights status for licensing deals and conduct training on contracts and IP systems. Your work will directly impact OUPs ability to manage intellectual property effectively, mitigate legal risks, and support global publishing operations. About You Essential Criteria Strong understanding of copyright law and rights/permissions best practices. Familiarity with legal terminology. Excellent communication and interpersonal skills, with experience engaging across cultures and organizational levels. High attention to detail and ability to manage confidential information professionally. Desirable Criteria Experience in training delivery and system demonstrations related to contracts and IP. (ref:iimjobs.com)
As the Head of Customer Services at Oxford University Press (OUP), you will play a crucial role in shaping the customer experience journey and driving operational excellence. Your primary responsibility will be to lead a high-impact team that serves as the main interface between OUP and its customers. This strategic leadership opportunity is ideal for professionals who are passionate about customer satisfaction, digital transformation, and continuous improvement. You will be joining a mission-driven organization that values innovation, collaboration, and service. Key Responsibilities: - Lead and develop the Customer Services team to deliver efficient, timely, and high-quality service. - Align customer service processes with OUP's strategic goals and industry best practices. - Enhance digital customer touchpoints such as phone, email, chat, and self-service options, and modernize service technologies. - Drive continuous improvement initiatives using data and analytics to optimize performance and customer satisfaction. - Collaborate with internal stakeholders (Sales, Warehouse, SLT) and external partners (distributors, service providers). - Manage budgets, forecast expenses, and ensure cost-effective service delivery. - Build strong relationships with customers through regular engagement and feedback loops. - Promote a culture of excellence, accountability, and employee development within the team. Qualifications Required: - Minimum 5 years of experience leading/managing a Customer Services team. - Strong understanding of customer service technologies and digital tools. - Proficiency in SAP/ERP, 8x8, Salesforce, and other CRM platforms. - Strong business acumen with experience in financial analysis and business case preparation. - Excellent stakeholder management, negotiation, and cross-functional collaboration skills. About the Company: Oxford University Press (OUP) is a renowned institution known for its commitment to academic excellence and innovation. Joining OUP means becoming part of a dynamic team that values creativity, collaboration, and continuous growth. As an employee, you will have the opportunity to contribute to meaningful projects and initiatives that make a difference in the world of education and research.,