Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Mumbai
>
ACME SERVICES PRIVATE LIMITED
>
Head Customer Service

Head Customer Service

ACME SERVICES PRIVATE LIMITED

10 - 20 years

45 - 50 Lacs

Mumbai

Posted:3 months ago| Platform:

Apply

Skills Required

Customer Service operations team management customer engagement Chatbot Development Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leadership & Strategy: Develop and implement customer service strategies that align with the companys goals and objectives. Lead, mentor, and manage the customer service team, fostering a culture of excellence and continuous improvement. Operations Management: Oversee daily customer service operations, ensuring high-quality service delivery across all channels (phone, email, chat, social media). Analyze service metrics and customer feedback to identify trends, areas for improvement, and opportunities for innovation. Chatbot Development & Management: Lead the development, implementation, and optimization of chatbot technology to improve customer engagement and operational efficiency. Collaborate with IT and other departments to ensure the chatbot meets customer needs and integrates seamlessly with existing systems. Customer Experience Enhancement: Develop and implement customer service training programs that emphasize best practices and the use of technology. Monitor and assess customer satisfaction through surveys, feedback, and service analytics; take proactive measures to enhance the customer experience. Collaboration & Communication: Work closely with other departments (e.g., Sales, Marketing, Product Development) to ensure a cohesive approach to customer service and support. Communicate effectively with stakeholders, providing updates on performance, initiatives, and strategic plans.

More Jobs at ACME SERVICES PRIVATE LIMITED

Business Analyst

Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

Senior Manager Costing

Gurgaon

5 - 10 yrs

INR 7 - 12 Lacs

Senior Graphic Designer

Gurgaon

5 - 10 yrs

INR 7 - 12 Lacs

Quick Commerce - KAM

Gurgaon

1 - 2 yrs

INR 3 - 4 Lacs

Assistant Manager

Gujarat, Maharashtra

3 - 6 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

My Connections ACME SERVICES PRIVATE LIMITED

Download Chrome Extension (See your connection in the ACME SERVICES PRIVATE LIMITED )

Download Now

ACME SERVICES PRIVATE LIMITED

www.acmeservices.com

Information Technology

Tech City

150 Employees

841 Jobs

Key People

John Doe

Chief Executive Officer
Jane Smith

Chief Technology Officer
Alice Johnson

Head of Marketing

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Head Customer Service

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at ACME SERVICES PRIVATE LIMITED

Mock Interview

Download Chrome Extension (See your connection in the ACME SERVICES PRIVATE LIMITED )

RecommendedJobs for You

Head Customer Service

Head Customer Service

Head Customer Service

Carrier Relationship Manager

Loss mitigation/Home Retention Process|| US Mortgage|| Bengaluru

Vice President Delivery

Delivery Boy

Delivery Lead Manager

Delivery Director - Healthcare Testing

Delivery Lead 2

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Head Customer Service

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at ACME SERVICES PRIVATE LIMITED