Head Customer Experience

10 - 15 years

6 - 10 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:17 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Develop and implement customer experience strategies to drive business growth through improved customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to design and deliver personalized experiences that meet customers' evolving needs.
  • Analyze data to measure Net Promoter Score (NPS) and other key performance indicators (KPIs), making recommendations for process improvements based on findings.
  • Manage the entire customer life cycle from initial contact through purchase, ensuring seamless transitions between touchpoints.
  • Identify opportunities for upselling and cross-selling products or services based on customer behavior patterns.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
NBS International P. Ltd

Engineering and Manufacturing

Mumbai

RecommendedJobs for You

mumbai, mumbai suburban, mumbai (all areas)

mumbai, mumbai suburban, mumbai (all areas)