15 - 20 years
8 - 14 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
15+ years of experience in insurance operations with deep domain expertise in UK Life & Pensions, strong knowledge of Irish regulatory requirements, multi-location team leadership, process and quality management, and experience with transformation and automation tools (e.g., dC.iKnow, dC.iGenie).
Lead end-to-end operations across Life & Pensions sub-processes such as PRSA, ARF, S&I, Claims, and Servicing. Drive delivery excellence through domain-specific Centers of Excellence (CoEs), ensure SOP and quality compliance, manage training and SME development, and support business transformation through automation and knowledge initiatives.
Oversee cross-functional teams to maintain process adherence and service levels, coordinate with Risk, Compliance, and Quality for 3LoD readiness, lead transitions including knowledge transfer and production ramp-up, and continuously identify and implement improvement opportunities to elevate operational efficiency and service delivery.
HCLTech
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