Deputy Manager- Collections Operations

4 - 6 years

4 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

MRole & responsibilities

  • Responsible for managing and undertaking collections process for debt allocation that have been assigned.
  • Regularly track the portfolio for the assigned area

(DPD Wise, Bounce Flag Wise and Balance band Wise).

  • Focus on assigned Zone and Regions.
  • Regularly follow-up with the default High Value customers.
  • Maintaining data for collection process, MIS reports, reviewing of collection feedback on daily, weekly and monthly basis.
  • Maintaining Quality score as per the given targets.
  • Provide guidance, coaching and support to team leader and tele-caller to improve their performance.
  • Delivery required manpower and maintained attrition and shrinkage as per the given targets.
  • Identify and implement best Dialer and Data Strategy for utilization to improve agent productivity and collection outcomes.
  • Preparing power point presentation for MBR.

Preferred candidate profile

Minimum 4 years of experience in collection and 1 year of on

paper experience as Assistant Manager in collection.

DRA certification is Mandatory

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Baroda Global Shared Service logo
Baroda Global Shared Service

Financial Services/Shared Services

Mumbai

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