Hiring For Payment Investigation - Analyst / Sr. Analyst

Role:

Investigators are responsible for creating investigations cases based on the receipt of inbound messaging (SWIFT, Fed Service, EML, or email) from internal and external parties regarding a Euro wire transfer. Once created, the investigator will take end-to-end ownership of the inquiry, communicating with debit and credit parties to resolve the underlying inquiry.

Role & responsibilities

• During the investigation, the operator is responsible for:
• Validating that the underlying Wire/SEPA/BACS/Faster Payments were processed correctly by the operations.
• Classifying the inquiry under the correct inquiry type
• Communicating with the credit and debit parties using appropriate messaging frequencies, templates and verbiage as outlined in the Standard Operating procedures.
• Escalating anomalies in observed volumes, specific cases or other scenarios indicating potential error, fraud or change in client behavior
• Generating outbound correspondence (MT199, MT192, MT999)
• Generating Payments both Book to Book and outgoing via MT103 & MT202.
• Understanding of Back-Valuation concept.

Core Process Activities -

• Understanding of WIRE/SEPA/BACS/FASTER Payments, Fraud & FATF
• Ensure successful sign-on to all systems. Inform supervisor to raise request for ID's not working / suspended.
• Processing of day to day transactions/ queries/ tasks as per local operating procedures.
• Delivers as per Service Level Agreement at all times. Ensure service quality (KPI's) is maintained.
• Understand customer requirements.
• Timely review of all cases assigned to work basket & ensure clear worklist EOD
• Work on all the messages lying in the individual basket within SLA
• Ensure all cases has been updated as per the process
• Escalate ageing cases to respective service team as applicable
• Action the cases within 24 Hours.
• Review the work-list to identify the cases which needs to be resolved as per the SLA / Tier
• Report any instance of SIRT / Fraud to supervisor for appropriate actions immediately
• Ensure Full review of end to end enquiry and effective communication always until closed
• proper resolution to a case avoiding Re-opens
• Review Re-opens if any for immediate action & complete analysis once complete to avoid re-occurring
• Collating required data for analysis.
• Ensure all actions are appropriately taken to avoid potential losses or events.
• Escalate any potential client issue to Team Seniors immediately
• Meticulously to follow all control measures designed by the Business to avoid risk events.
• Meet required productivity metrics set for the team.
• Ensure tracking, accurate and timely resolutions of issues and exception raised
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
• Execute required steps for investigation and processing as mentioned in SOP/Process notes
• Monitor work to achieve productivity for the day
• Adherence to daily check list
• Identify training gaps for self and seek support
• Continuously look for process improvement
• Closely monitor Worklist/Pending/Resolves etc.
• Is able to hold strong relationship with all stakeholders
• Good understanding of all regulatory and compliance matters applicable to business

Criteria:

• Candidate with 1-5 years of experience in Banking back office without a Career break experience in Payment Investigations/Funds Transfer/SEPA/BACS/FASTER Payments.
• Should have in-depth knowledge and hands on experience in all Investigation query types such as Return of funds, Unable to Apply, Amendment, BCNR, Recall, OFAC, FATF, Back-Valuation & Fraud
• Good written & Verbal communication skills.

Technical Competencies:

• Typing speed 25 to 30wpm with 90% accuracy.
• High standard of Analytical Skills essential
• Hands on experience on working with Microsoft Office applications Word, Excel, Access and PowerPoint.
• Working Knowledge on Microsoft SharePoint (preferred).
• Should be able to work on multiple applications simultaneously.
• Ability to multitask and effectively prioritize work with limited management intervention

Education:

Shifts timings:

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