HCL Hiring For Master Data Management For Senior Analyst Role

We are hiring experienced professionals for the role of at

Work Location:

Degree:

Shift: Night Shift

Recruiter- Priya

Recruiter email- priya.priscillaa@hcltech.com

Recruiter phone- 8667861267

Customer Master Data Management:

• Create and maintain customer master data records in ERP systems (SAP/Salesforce/ServiceNow or other platforms).

• Ensure accurate setup of customer profiles including billing/shipping addresses, payment terms, credit limits, tax details, and contact information.

• Perform customer data enrichment and validation using internal and external sources including government portals.

• Enforce global data standards and templates to maintain uniformity across regions.

Onboarding & Requests Handling

• Manage intake of customer setup/change requests from Sales, Customer Service, and other teams.

• Validate documentation (e.g., RPS, business registration, tax certificates, credit application forms) before account creation.

• Performing duplicate checks to ensure no duplicate accounts create

US Tax Validation & Compliance

• Validate

  EIN, TIN, SSN using the

  IRS TIN Matching System.

• Review and process

  W-9, W-8 forms, ensuring completeness and IRS compliance.

• Validate and maintain

  Sales Tax Exemption Certificates for U.S. customers; ensure timely renewals and storage in designated systems.

• Enter and maintain correct tax-related fields in SAP (e.g.,

  tax classification, tax jurisdiction code, tax indicators).

Data Governance & Internal Controls

• Adhere to global

  data governance policies, data quality standards, and SLAs for turnaround time and accuracy.

• Support

  SOX, internal, and external audits by ensuring traceability of documentation for both master data and tax validations.

• Identify and resolve duplicate or incomplete records through data cleansing initiatives.

• Support cleansing, deduplication, and enrichment initiatives for customer master data.

• Participate in audits, SOX compliance activities, and periodic data reviews.

Stakeholder Collaboration

• Liaise with

  Sales, Credit, Tax advisory, Compliance, Customer Service, and

  IT to ensure complete and accurate account creation.

• Communicate with U.S. customers and internal requestors for clarification or additional tax documents.

• Work with Tax and SAP Configuration teams to ensure proper tax logic is maintained in billing processes.

• Support resolution of order blocks, invoice mismatches, or delayed collections caused by data inaccuracies.

• Provide training and documentation for business users to raise accurate master data requests.

Reporting & Continuous Improvement

• Generate reports on data quality, turnaround time, and volume of requests processed.

• Identify root causes of data errors and propose process improvements or automation opportunities.

• Support UAT (User Acceptance Testing) and data migration in system changes or ERP implementations.

• Generate regular reports on account setup metrics

Qualifications:

• Bachelors degree in Finance, Business Administration, or related field.

• 6-8 years of experience in Master Data Management, preferably within OTC or Shared Services.

• Hands-on experience with ERP systems (e.g., SAP, Salesforce).

• Knowledge of OTC cycle and interdependencies of customer master data with credit, billing, and collection.

• Strong attention to detail and analytical skills.

• Familiarity with data privacy regulations and internal control frameworks.

Preferred Skills:

• Experience with data cleansing and enrichment tools (e.g., Tableau, Excel Macros, Access).

• Understanding of global tax requirements (e.g., GST, VAT, TDS).

• Strong communication and stakeholder management skills.

KPIs / Success Metrics:

• % Accuracy in customer data entry

• Average turnaround time for customer setup

• Number of data errors or escalations resolved

• Compliance with data governance & audit standards

• Customer satisfaction with master data services