Hardware Network Engineer

As a System Support professional, your responsibilities will include: - Monitoring and maintaining the IT Helpdesk or Ticket Raising System in a timely manner, ensuring permanent solutions are implemented. - Providing support and troubleshooting for Windows and Linux client and server Operating Systems. - Conducting routine monitoring, checking logs, surveillance, cleanup, and maintenance of all devices. - Performing hardware troubleshooting, part replacements, and analysis for desktops, laptops, and server devices. - Having knowledge of printers, scanners, door access systems, punching clocks, All-in-one devices, and industrial systems. - Managing mailbox outlook, office365, and troubleshooting Office Pack, with good knowledge in applications like Excel. - Monitoring all system logs, space, server health, and network connectivity using relevant applications. - Ensuring timely backup of important data and managing resources efficiently. - Utilizing Antivirus Console for monitoring, security patches updating, threat detection, and scanning. - Documenting projects, creating MIS reports, maintaining records, and raising tickets for vendors. - Assisting in the timely recovery of data lost due to software crashes or hardware failures. - Providing quota limits on file servers, managing sharing, and controlling security access for files and folders. - Implementing patching and upgrades for all servers according to a monthly schedule. Your role as a System Support professional is crucial in ensuring the smooth operation and security of IT systems within the organization.,