32 Handling Customer Jobs - Page 2

Project Role : Customer Service Representative Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries. Must have skills : Customer Technical Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : MBA Summary :As a Customer Service Representative, you will be responsible for providing functional, technical, or administrative support to resolve customer problems and queries. Your typical day will involve handling customer inquiries, resolving technical issues, and providing excellent customer service. Roles & Responsibilities: Provide technical support to customers via phone, email, or chat. Resolve customer issues and inquiries in a timely and efficient manner. Collaborate with cross-functional teams to identify and resolve complex technical issues. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve customer service processes and procedures. Professional & Technical Skills: Must To Have Skills:Strong technical knowledge of Customer Technical Support.-Should have experience in Genesys, ct IVR- 3 Good To Have Skills:Experience with CRM software and ticketing systems. Excellent communication and interpersonal skills. Ability to work well in a fast-paced, team-oriented environment. Strong problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in Customer Technical Support. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering excellent customer service. This position is based at our Pune office. Qualifications MBA

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ¥Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. ¥Achieving sales target and cross selling insurance ¥Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. ¥Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. ¥Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. ¥Retaining high performers and replace poor performers ¥Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. ¥Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings are done on time and in an effective manner. ¥Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. ¥Managing Collections of the acquired portfolio. ¥Handling customer grievances if any Required Qualifications and Experience ¥Relevant sales experience in managing large sales channels in multiple market environments ¥Should have overall knowledge to source from salaried loans business. ¥Good communication, analytical skills and Channel management skills ¥Demonstrated success & achievement orientation. ¥Excellent communication skills. ¥Strong bias for action & driving results in a high performance environment. ¥Demonstrated ability to lead from the front. ¥Excellent relationship skills. ¥Strong analytical skills to drive channel performance and drive profitability. ¥Exceptionally high motivational levels and needs to be a self starter. ¥Working knowledge of computers.

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ¥Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. ¥Achieving sales target and cross selling insurance ¥Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. ¥Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. ¥Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. ¥Retaining high performers and replace poor performers ¥Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. ¥Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings are done on time and in an effective manner. ¥Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. ¥Managing Collections of the acquired portfolio. ¥Handling customer grievances if any Required Qualifications and Experience ¥Relevant sales experience in managing large sales channels in multiple market environments ¥Should have overall knowledge to source from salaried loans business. ¥Good communication, analytical skills and Channel management skills ¥Demonstrated success & achievement orientation. ¥Excellent communication skills. ¥Strong bias for action & driving results in a high performance environment. ¥Demonstrated ability to lead from the front. ¥Excellent relationship skills. ¥Strong analytical skills to drive channel performance and drive profitability. ¥Exceptionally high motivational levels and needs to be a self starter. ¥Working knowledge of computers.

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ¥Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. ¥Achieving sales target and cross selling insurance ¥Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. ¥Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. ¥Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. ¥Retaining high performers and replace poor performers ¥Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. ¥Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings are done on time and in an effective manner. ¥Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. ¥Managing Collections of the acquired portfolio. ¥Handling customer grievances if any Required Qualifications and Experience ¥Relevant sales experience in managing large sales channels in multiple market environments ¥Should have overall knowledge to source from salaried loans business. ¥Good communication, analytical skills and Channel management skills ¥Demonstrated success & achievement orientation. ¥Excellent communication skills. ¥Strong bias for action & driving results in a high performance environment. ¥Demonstrated ability to lead from the front. ¥Excellent relationship skills. ¥Strong analytical skills to drive channel performance and drive profitability. ¥Exceptionally high motivational levels and needs to be a self starter. ¥Working knowledge of computers.

Skill required: Voice - Customer Service Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation

Lenexis Foodworks Chinese Wok Roles and Responsibilities Handling day to day Restaurant Operations Shift management Cost Management People Management Customer Service Handling Customer Concerns Team handling Desired Candidate Profile Age : 21 - 35 years Open to work in all shifts as per industry standards Keen to learn & grow in a fast-paced environment Good communication skills & able to handle a team Hotel management Fresher OR Any graduate with relevant experience in similar industry Perks and Benefits PF, ESIC, Gratuity, School fees of kids*attractive Monthly Incentives Opportunity for promotion on completion of 4 to 6 months with our unique training plans

Chinese Wok is India's leading Chinese QSR with 210+ outlets PAN India. Roles and Responsibilities Handling day to day Restaurant Operations Shift management Cost Management People Management Customer Service Handling Customer Concerns Team handling Desired Candidate Profile Age : 21 - 35 years Open to work in all shifts as per industry standards Keen to learn & grow in a fast-paced environment Good communication skills & able to handle a team Hotel management Fresher OR Any graduate with relevant experience in similar industry Perks and Benefits PF, ESIC, Gratuity, School fees of kids*attractive Monthly Incentives Opportunity for promotion on completion of 4 to 6 months with our unique training plans