Guest Service Associate (GSA)

Job Description

Responsible for delivering excellent customer service by handling orders, serving food and drinks, and ensuring a positive dining experience for guests. This role also involves preparing tables, maintaining cleanliness, and adhering to food safety standards. Key Responsibilities: Guest Service: Greeting guests, providing information about menu items, taking orders, and suggesting recommendations. Service: Serving food and drinks efficiently and accurately, adhering to service standards and etiquette. Table Preparation: Setting tables with proper utensils, glassware, and linens, ensuring cleanliness and organization. Order Accuracy: Recording orders correctly and relaying them to the kitchen or bar. Problem Solving: Addressing guest concerns or complaints promptly and professionally. Cleanliness: Maintaining the dining area in a clean and tidy condition. Food Safety: Adhering to food safety and hygiene regulations. Teamwork: Collaborating with other staff to ensure smooth service. Billing and Payments: Presenting bills, processing payments, and providing change or receipts. Menu Knowledge: Being knowledgeable about menu items, including ingredients, preparation methods, and pricing. Up-selling and Down-selling: Suggesting additional items or specials to enhance the dining experience. Requirements. Minimum 1 Year experience in any star category hotels. Degree or Diploma in Hospitality or Hotel Management. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Life insurance Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person