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Jobs in indira nagar
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4PS India
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Guest Service Agent

Guest Service Agent

0 - 31 years

|

2 - 3 Lacs

indira nagar bengaluru/bangalore

Posted:5 months ago| Platform: Apna logo

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Skills Required

service resolve kaizen communication teamwork empathy adaptability

Work Mode

On-site

Job Type

Full Time

Job Description

What You Will Do: Act as the central contact point for guest inquiries via phone, email, and web. Handle orders, reservations, menu queries, and guide guests through online processes. Resolve complaints, collect feedback, and ensure guest satisfaction. Communicate with departments to deliver a seamless guest experience, aligned with 4P’s values: Compassion – Authenticity – Kaizen – Omotenashi. Requirements: Strong English communication and basic computer skills. 6 days/week, 8-hour rotating shifts (9 AM–10 PM), including weekends/holidays. Teamwork, problem-solving, patience, empathy, and adaptability under pressure. Work from office (Backend team), not restaurant-based.

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