Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Room Service Order Taker, based at Ramada by Wyndham, Goa Arpora. The Room Service Order Taker will be responsible for taking guest orders for food and beverage, ensuring accurate and prompt delivery of orders, and providing excellent customer service. Tasks include answering phone calls, handling guest inquiries, processing orders through the point-of-sale system, and coordinating with kitchen and service staff to ensure timely and accurate service. Qualifications Strong Communication skills Sales and Food & Beverage experience Training in guest service and hospitality Ability to operate equipment related to food service Excellent customer service skills Attention to detail and ability to multi-task Previous experience in hospitality is a plus High school diploma or equivalent
Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Guest Service Agent located in Panaji, Goa. The Guest Service Agent will be responsible for providing excellent customer service, assisting guests with their needs, managing reservations, handling check-ins and check-outs, and addressing guest inquiries professionally. Additional tasks include managing complaints, coordinating with other departments to ensure a seamless guest experience, and promoting hotel services and amenities to enhance the guest stay. Qualifications Excellent interpersonal skills, communication skills, and a customer-focused attitude Proficiency in managing reservations, handling front desk operations, and assisting guests during check-in and check-out procedures Ability to understand and adapt to guest inquiries and provide effective solutions to address complaints Experience in hospitality services, multitasking, and working effectively in team environments Strong organizational and time-management skills to coordinate tasks across departments Proficiency in hotel management systems, reservation software, and basic computer skills Previous experience in a similar role is preferred High school diploma or equivalent required; hospitality certification or applicable training is advantageous