Guest Relationship Manager

Major Responsibilities

 Greet guests upon arrival with a warm and professional demeanor. Assist with check-ins, check-outs, and room assignments or registrations. Address and resolve guest inquiries, requests, and complaints in a timely and effective manner. Provide guests with information about services, facilities, local attractions, and travel directions. Maintain guest records and ensure accurate documentation of preferences, issues, and feedback. Coordinate with leadership to ensure F&B, etc, to fulfill guest needs and enhance overall service delivery. Handle special requests such as reservations, transportation, event planning, or personal assistance. Monitor guest satisfaction and gather feedback for service improvement. Assist with VIP guest services and maintain high levels of discretion and professionalism.

Qualifications

Education

: Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).

Skills

 Proven experience in customer service, hospitality, or guest relations (5–6 years preferred). Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Professional appearance and positive attitude. Proficiency in MS Office and familiarity with CRM or property management systems (PMS). Ability to work flexible hours, including weekends and holidays.

Key Attributes

 Empathetic and attentive listener Detail-oriented and well-organized

 Multilingual Abilities (preferred But Not Mandatory)

 High level of patience and stress tolerance Team player with a service mindsetSkills: property management systems,customer,documentation,guest relations,gre,vip guest handling,executive assistant,aviation,guest relationship manager,hospitality,crm,customer service,problem-solving,ms office,conflict,management,discretion,communication,interpersonal skills,event planning,guest handling,crm systems,conflict-resolution