Guest Relationship Manager

• We are a luxury travel company serving high-net-worth clients who expect personalised attention and seamless service
• We are looking for young professionals (12 years experience) from service backgrounds who are energetic, driven, and customer-obsessed
• This is not a sales role
• It is about delivering exceptional experiences, managing relationships, and ensuring every client interaction feels thoughtful and effortless

Experience Required

• 12 years of experience in a service-oriented role(hospitality, travel, airlines, luxury retail, customer support, relationship management, concierge services, etc )
• Fresh graduates with strong internships in premium service environments may also be considered

Key Responsibilities

• Client Interaction & Service
• Communicate with high-value clients in a professional, warm, and confident manner
• Handle client requests, changes, and queries with speed and attention to detail
• Understand client preferences and ensure personalised service delivery
• Coordination & Execution
• Work with hotels, airlines, destination partners, and internal teams to execute travel plans smoothly
• Track bookings, confirmations, special requests, and timelines
• Ensure all client-facing information is accurate and well-presented
• Quality & Attention to Detail
• Double-check itineraries, names, dates, preferences, and special instructions
• Maintain clear records and client notes for consistent service
• Anticipate potential issues and flag them early
• Professional Conduct
• Handle sensitive client information with discretion and confidentiality
• Stay calm and solution-oriented during urgent or last-minute situations