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Stops Hospitality
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Guest Relationship Executive

Guest Relationship Executive

Stops Hospitality

0 - 5 years

2 Lacs

shimla

Posted:1 day ago| Platform:

Apply

Skills Required

procurement administration front desk incharge guest satisfaction guest service book keeping property management operations guest relation executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

KEY RESPONSIBILITIES:

Guest Services

- Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their

Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations

- Manage guest check-in and check-out processes efficiently

Ensure all registration documents and ID verifications are accurately maintained

Communication

- Handle phone calls, messages, and emails; redirect queries to appropriate departments

Maintain a helpful, clear, and friendly communication tone with guests and staff

Administrative Support

- Maintain organized records, checklists, and documentation logs

Prepare spreadsheets and reports for operational and guest service needs

Property Management Assistance

- Conduct periodic inventory checks and maintain supply records

Assist with procurement and restocking of monthly operational supplies

Act as the property in-charge during the absence of the Property Manager

Food and Beverage Assistance

- Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service

areas

Book-keeping Support

- areas

Issue invoices and assist in basic financial documentation such as bill checks and petty cash

records

Cross-Location Travel

- Be open to traveling to other goSTOPS properties across South and West India when required

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Stops Hospitality

Hospitality

New York

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Guest Relationship Executive