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Guest Relations Manager in Gurgaon

5 years

0 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

resolve surveys communication analyze strategies data service management multitasking leadership crm consulting branding portfolio consistency

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Welcome guests warmly and assist with check-in/check-out procedures
  • Act as the main point of contact for VIPs, returning guests, and high-profile clients
  • Address and resolve complaints promptly, professionally, and empathetically
  • Monitor guest feedback via online reviews, surveys, and direct communication; analyze trends and develop strategies to improve guest satisfaction
  • Coordinate with internal departments (front desk, housekeeping, F\&B, events) to ensure seamless guest experiences
  • Maintain updated records of guest preferences, loyalty data, and service notes for personalization
  • Supervise and train front office/guest services staff to uphold service standards
  • Develop and implement standard operating procedures for guest interactions and service recovery

Qualifications & Skills

  • Bachelor’s degree in hospitality management, tourism, or related field
  • 3–5 years of experience in a guest-facing hospitality role; prior supervisory or managerial experience is preferred
  • Excellent interpersonal and communication skills
  • Strong conflict resolution, multitasking, and leadership abilities
  • Proficient with PMS (property management systems) and CRM tools
About Company: Espangle was formed in 2017 to provide consulting services to businesses in the restaurant and hospitality space. Espangle is a leading food service consultancy and restaurant branding firm serving all sizes and sectors in the hospitality industry. Our all-inclusive portfolio includes improving the operational standards of existing businesses across the country, and we take credit for many successful projects and industry benchmark operations. It's given that a good restaurant serves good food, but a great restaurant needs to do more than that. What really separates a great restaurant from a good one is consistency, atmosphere, location, and just how much attention is placed on the details.

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