Guest Relations Executive

Key Responsibilities:Guest Service & Experience

• Greet and welcome all guests courteously, ensuring a positive first impression.
• Escort guests to tables, present menus, and introduce service staff.
• Maintain a professional and pleasant relationship with guests throughout their visit.
• Anticipate guest needs and ensure all requests are handled promptly and efficiently.
• Handle guest complaints or concerns with empathy and professionalism, ensuring quick resolution.
• Ensure special requests (birthdays, anniversaries, VIP guests, etc.) are executed smoothly.

Reservations & Coordination

• Manage restaurant reservations efficiently to maximize seating and guest satisfaction.
• Coordinate with the service and kitchen team regarding guest preferences, dietary restrictions, and seating arrangements.
• Maintain up-to-date guest database and profiles for personalized service.

Communication & Administration

• Communicate daily with the F&B Manager and restaurant team about VIPs, special events, and guest feedback.
• Maintain accurate records of guest comments, complaints, and compliments.
• Prepare daily reports on guest feedback and share improvement suggestions.
• Assist in creating and maintaining guest relationship programs and loyalty initiatives.

Professional Standards

• Ensure the front-of-house area is clean, organized, and visually appealing at all times.
• Maintain grooming, appearance, and uniform standards in line with 5-star hospitality policies.
• Demonstrate excellent product knowledge (menu, beverages, promotions, etc.) to assist guests confidently.
• Uphold confidentiality and discretion in guest interactions.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong guest-handling and problem-solving abilities
• Professional appearance and positive attitude
• Ability to multitask and work under pressure
• Good computer literacy (MS Office, POS, and reservation systems)
• Fluency in English; knowledge of additional languages is an advantage

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• Restaurant: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person