Guest Relations Executive

We are looking for a Guest Relations Executive who is passionate about hospitality and dedicated to ensuring a seamless and delightful experience for our guests. You will be the face of Radha House, handling guest interactions, reservations, and ensuring personalized service that reflects our boutique charm. Key Responsibilities: Guest Services:Welcome guests upon arrival with warmth and professionalism. Assist with check-in and check-out procedures. Address guest inquiries and resolve issues promptly and effectively. Reservations & Communication:Manage room bookings and coordinate with the reservations team. Communicate special requests or preferences to relevant departments. Provide detailed information about the property, local attractions, and services. Personalized Experiences:Anticipate guest needs and ensure a tailored experience. Organize special arrangements, including events, tours, and activities. Feedback & Follow-Up:Collect guest feedback and communicate insights to management. Follow up with guests post-stay to ensure satisfaction and foster loyalty. Administrative Tasks:Maintain accurate records of guest interactions and bookings. Coordinate with housekeeping and maintenance teams to ensure room readiness. Requirements: Prior experience in guest relations, front office, or hospitality (preferred in boutique properties). Strong communication and interpersonal skills. Fluency in English; knowledge of Hindi or Konkani is a plus. Proficiency in basic computer applications and booking software. A warm, approachable, and solution-oriented attitude. What We Offer: Competitive salary. Opportunity to work in a picturesque and welcoming environment. Professional growth within the boutique hospitality industry.