Guest Relations Executive

About the Company:

The incumbent will be responsible for managing Client relationships, ensuring an exceptional experience in the Boutique (Salon).

Brand:

Job Location:

About the Role:

Greet and attend clients at the Boutique (Salon). Conduct client consultations, and engage in upselling and cross-selling of services and products. Address questions and resolve complaints effectively. Manage incoming and outgoing calls. Handle appointment booking, artist assignments, billing, and cash management. Oversee daily opening and closing procedures for the Boutique (Salon). Manage day-to-day administrative tasks.

Responsibilities:

• Greet and attend clients at the Boutique (Salon).
• Conduct client consultations and engage in upselling and cross-selling of services and products.
• Address questions and resolve complaints effectively.
• Manage incoming and outgoing calls.
• Handle appointment booking, artist assignments, billing, and cash management.
• Oversee daily opening and closing procedures for the Boutique (Salon).
• Manage day-to-day administrative tasks.

Qualifications:

2+ years of experience in Client relationship management in Luxury Or Premium retail stores specializing in beauty, wellness, high-end product, aviation or hospitality industry. Candidates from aviation industry will be preferred. Excellent customer service. Positive, creative, and enthusiastic personality with excellent communication skills. High on energy, detail oriented, organized and a drive to succeed.

Required Skills:

Excellent customer service. Positive, creative, and enthusiastic personality with excellent communication skills. High on energy, detail oriented, organized and a drive to succeed.