Guest Relations Executive

Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role. As the person in charge, youll be responsible in developing the necessary policies and procedures for all reception-related functions. Likewise, part of your to-do list is to make sure that the latest magazines, newspapers and brochures are on display in the receptionadd in the client directory signage, too! Outdated ones, however, should already be out of sight. Anticipating the needs of our clients and guests

While you keep the front desk activities on track, you will be the go-to person for all concerns in the reception area. Day in and day out, youll promptly tend to telephone queries and requests, all while maintaining professionalism and politeness at all times. Also part of your scope is to ensure that the front office is neat and organised. On top of handling the booking of the conference rooms, youll also pitch in some help in event-related tasks, such as flower arrangements, for one.

This role will also see you participating in emergency evacuation procedures and crisis management when needed. Being a JLL brand enforcer Do you believe that first impressions last As the first person that our visitors will see, its important that youre conscious of your professional imagealways feeling confident and looking your best (i.e., sticking to the dress code.) Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, youll need to keep in mind that you follow the companys regulations and requirements.

Sound like you To apply you need to be:

Skilled on the job You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one were looking for! A client hero Got upbeat and pleasant attitude This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when its time for you to prepare client report.