Guest Relations Executive

Job Description

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Job Description Assist guests with check in and checkout, and other cashiering dutiesProvide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standardsEfficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestionsHandle guests’ mails, messages, and answering phone callsMaximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guestsComply with hotel and department policies and procedures at all timesMaintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyAttend daily briefings and relevant departmental meetingsEnsure the safety, security and loss control policies and procedures are compiled with at the front desk and back office areaSupervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all timesEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency proceduresEnsure vigilance in regard to in-house credit matters and act upon any discrepanciesProvide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby GreetersEnsure strict compliance of the Credit Card Privacy – PCI, Cash Float SOPPerform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Qualifications University degree preferredMinimum 2 years hotel front office experience in a luxury backgroundComputer Knowledge, i.e. well versed with windows, internet explorer and wordTechnical knowledge in Front Office operationsBasic supervisory skills, verbal and written skills, planning, decision making, training and developmentRead, write, speak English fluentlyWell groomed with leadership qualityAble to work in a team, good interpersonal and communication skillsDetail-oriented, organized and very flexible with working extended hoursEnergetic with positive attitudeAble to work under pressure and independently Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.