Guest Relation Executive

GREs act as the primary point of contact for guests, addressing their needs, resolving issues, and building positive relationships. They are responsible for creating a welcoming and memorable stay, from check-in to departure.

• Guest Interaction & Relationship Building:
• Greeting guests and providing a warm welcome during check-in.
• Addressing guest inquiries and concerns promptly and efficiently.
• Building rapport with guests and anticipating their needs.
• Handling guest complaints and resolving issues to ensure satisfaction.
• Providing information about the hotel, its services, and local attractions.
• Front Office Operations:
• Assisting with check-in and check-out processes, ensuring smooth transactions.
• Managing VIP guest arrivals and departures, including pre-registration and special requests.
• Maintaining accurate guest records and information.
• Collaborating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest needs.
• Providing excellent customer service according to hotel standards.

Essential Skills and Qualities:

• Strong Communication and Interpersonal Skills: GREs need to be excellent communicators, both written and verbal, with strong active listening skills.
• Customer Service Focus: A genuine passion for providing exceptional service and exceeding guest expectations is essential.
• Problem-Solving Abilities: The ability to quickly and effectively address guest issues is crucial.
• Organizational and Time Management Skills: GREs need to manage multiple tasks and prioritize guest needs efficiently.
• Professionalism and Poise: Maintaining a positive and professional demeanor, even under pressure, is vital.
• Knowledge of Hotel Operations: A good understanding of hotel procedures, services, and facilities is necessary.
• Adaptability and Flexibility: The ability to adapt to changing situations and work shifts, including evenings, weekends, and holidays.
• Teamwork: GREs need to collaborate effectively with other hotel staff to ensure seamless guest experiences.

Requirement

Should have worked same field for minimum 2 years

Should be well versed in English Language

Should have pleasing Personality

Should have done Diploma or Degree from Hospitality Institute or Aviation industry

Job Types: Full-time, Permanent

Pay: From ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Experience:

• total work: 2 years (Preferred)

Work Location: In person