Guest Relation Executive

Role & responsibilities

Preferred candidate profile

The Lobby Receptionist will be deputed at the client location (MBRDI) and is responsible for front desk management, visitor handling, call coordination, and security-related protocols. The role demands professionalism, presence of mind, and courteous behavior while managing multiple administrative and security-related tasks.
Key ResponsibilitiesVisitor & Lobby Management• Welcome and guide all visitors professionally, ensuring the lobby is always organized and not overcrowded.• Issue visitor badges only after receiving approval from respective managers through the Visitor Management System (VMS).• Proactively assist waiting visitors and ensure they are attended to.• Comply with mobile/camera restrictions; escalate for E4-level approvals if required.• Coordinate swift approvals for photography/videography requests.• Manage and operate all 3 reception desk terminals effectively. Call Handling• Attend all incoming calls within 3 rings with a calm, composed, and professional tone.• Do not transfer internal calls within EC building or share employee details over phone under any circumstances. Emergency & Incident Response• Follow site-specific SOPs for emergencies such as bomb threats, medical cases, and fire alarms.• Use the provided checklist to gather details during bomb threat calls and inform the Security Command Centre and CS Manager immediately.• Support 24x7 emergency readiness, including ambulance coordination and site-wide alerts. Access & Compliance Support• Manage issuance of temporary badges for externals, consultants, and lost badge holders.• Monitor and report any unruly visitor, unidentified objects, or unauthorized access attempts.• Coordinate with security teams, police, and media in high-stress situations without panic.• Enforce site policies around visitor behavior, device restrictions, and swift escalation procedures. Reporting & Documentation• Maintain accurate logs including: Ambulance Register, Lost & Found, Temp ID, Consultant Joiners, Daimler Visitors, and Newspapers.• Submit comprehensive End-of-Day (EOD) reports capturing daily operations and incident summaries.

Candidate Profile:
• Education: Minimum Pre-University College (PUC) or equivalent (mandatory).• Computer Skills: Proficiency in MS Office (Word, Excel, Outlook); strong typing and documentation abilities.

• Languages: Proficiency in English; Kannada and Hindi preferred.
  • Behavioral: Professional, calm, courteous, team-oriented, and self-motivated.• Communication: Strong phone etiquette and quick response to emails.• Ability to follow written, oral, and diagrammatic instructions precisely.• Prior experience in a front office or reception role is preferred.