Posted:1 month ago|
Platform:
Work from Office
Full Time
Location: Sushant Golf City Department: Customer Relationship Management (CRM) Reports to: CRM cum Admin Industry: Swapnil India Marketing Pvt Ltd (real estate) Job Summary: We are looking for a proactive and well-presented CRM Admin / Assistant to join our real estate company. The ideal candidate will be responsible for welcoming clients, maintaining CRM databases, assisting in client coordination, and ensuring smooth communication between the company and potential/existing customers. This role is crucial in delivering a warm, professional first impression and supporting the sales and customer service teams. Key Responsibilities: 1. Front Desk & Greeting Duties: Welcome and greet clients and visitors with warmth and professionalism. Maintain a clean and presentable reception area. Manage incoming calls, emails, and walk-in inquiries. Offer refreshments and ensure a comfortable experience for visitors. 2. CRM Database Management: Maintain and update customer records in the CRM software. Log and track inquiries, follow-ups, bookings, and feedback. Coordinate with the sales and marketing teams to ensure data accuracy and timely updates. 3. Client Coordination & Support: Schedule appointments, property visits, and follow-up meetings. Share property brochures, site details, and other required information with clients. Assist in sending thank-you emails, birthday wishes, and festival greetings to clients. Handle client queries with courtesy and escalate complex issues to senior staff. 4. Administrative Support: Assist in preparing reports and client-related documentation. Manage filing, documentation, and data entry as required. Coordinate with other departments for seamless client servicing.
Swapnil India Marketing Pvt. Ltd.
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