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Guest Relation Executive | Pisoli Project | Casagrand Builders

Guest Relation Executive | Pisoli Project | Casagrand Builders

Casagrand

0 - 5 years

2 - 3 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

communication skills presentable client relationship interpersonal skills client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Casagrand Builders

Location: Pisoli (South Pune)

Week off: Tuesday

Key Responsibility Areas (KRAs):

1. Customer Reception & Engagement

Greet and welcome walk-in customers and guests at the site office or experience center.
Ensure a pleasant and professional first impression of Casagrand.
Offer refreshments and ensure guest comfort during their visit.

2. Lead Handling & Coordination

Record visitor details accurately in the walk-in register / CRM system.
Brief customers on available projects and direct them to respective sales managers.
Maintain coordination between the sales and presales team for smooth handover of leads.

3. Communication & Follow-up

Make follow-up calls to potential customers post-site visits to gather feedback.
Assist in coordinating second visits or discussions with sales executives.
Handle customer queries courteously and ensure timely responses.

4. Office & Customer Experience Management

Maintain cleanliness and ambience of the reception and waiting areas.
Ensure project brochures, display materials, and signages are well arranged and updated.
Support in organizing events, site visits, and client meetings.

5. Reporting & Administration

Prepare and submit daily visitor reports and feedback summaries.
Maintain inventory of visitor materials (brochures, forms, stationery).
Ensure all visitor information and communication is recorded accurately for MIS.

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