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Centre For Sight
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Front Office Executive

Front Office Executive

Centre For Sight

1 - 2 years

0 - 2 Lacs

mohali

Posted:5 hours ago| Platform:

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Skills Required

front desk front office reception telephone handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1. Patient Reception & Registration

Welcome patients and visitors in a courteous and professional manner.
Register new patients and update existing patient information accurately in the Hospital Management System (HMS).
Guide patients through the consultation and diagnostic processes.
Maintain confidentiality of patient information at all times.

2. Appointment & Scheduling

Manage appointment bookings for doctors and diagnostic services.
Coordinate with the medical and optical departments for scheduling and patient flow management.
Handle cancellations and rescheduling requests efficiently.

3. Billing & Payments

Prepare consultation, diagnostic, and procedure bills as per hospital policy.
Collect payments, issue receipts, and reconcile cash or digital transactions at the end of the shift.
Coordinate with the accounts department for billing queries or discrepancies.

4. Communication & Coordination

Answer incoming calls, respond to patient inquiries, and provide accurate information regarding services and timings.
Coordinate with nursing staff, optometrists, and doctors for smooth patient movement.
Inform patients about waiting times, delays, or special instructions politely and clearly.

5. Front Office Administration

Maintain cleanliness and order at the front desk and waiting area.
Ensure availability of patient forms, information leaflets, and registration materials.

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