Guest Relation Executive

We are looking for a Smart Girl well-spoken, professional, and customer-oriented Guest Relations Executive (GRE) to manage front desk responsibilities and support our pre-sales operations. The ideal candidate will be the first point of contact for visitors and clients, offering a welcoming atmosphere while assisting the sales team in handling initial client inquiries and lead follow-up.

Key Responsibilities: Front Desk & Guest Relations

• Presentable appearance with good grooming and etiquette. Flexibility to work in shifts
• Greet and welcome clients, visitors, and guests warmly and professionally.
• 1–3 years of experience in customer service, front office, or hospitality industry.
• Manage the reception area and ensure it remains tidy and presentable at all times.
• Answer incoming calls, emails, and walk-in inquiries; route them to the appropriate department or individual.
• Manage check-ins/check-outs or appointment schedules.
• Handle visitor logs, ID verification, and issue visitor passes as needed.
• Maintain a calm and courteous demeanor at all times. Maintain and update client inquiry and lead databases (CRM).
• Inform guests about ongoing offers, chef specials, or loyalty programs.
• Encourage repeat visits through professional engagement and retention strategies.
• Reservation Management: Handle bookings via phone, walk-ins, or online platforms.
• Coordinate with the restaurant manager and staff to ensure tables are prepared in advance.
• Proficiency in MS Office (Word, Excel, Outlook). EazyDiner, POS software
• Proactively visit partner clubs, elite venues, or high-end hospitality locations to network with potential clients and influencers.
• Build strong rapport with VIP clients, frequent diners, and corporate groups by maintaining visibility beyond the restaurant premises.
• Represent the restaurant brand professionally in external engagements, ensuring consistent brand messaging and hospitality standards.
• Ability to handle VIPs, celebrities, and international guests with discretion.

Personality Attributes

• Elegant, charismatic, and approachable.
• Graceful body language and polished etiquette.
• Calm under pressure with excellent conflict-handling skills.
• Guest-centric with a proactive attitude.
• Team player with leadership potential.
• Represent the hotel/restaurant at events, promotional activities, and guest interactions.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid time off

Work Location: In person