The Guest Relation Executive is responsible for welcoming guests, assisting them during their stay, and ensuring a positive guest experience. The role includes handling guest queries and complaints, coordinating with other departments to meet guest needs, and collecting guest feedback. The executive plays an important role in maintaining service quality and guest satisfaction.

Key Responsibilities:

Welcome and assist guests in a friendly manner
Handle guest inquiries, requests, and complaints
Ensure guest satisfaction throughout their stay
Coordinate with housekeeping, front office, and other departments
Collect guest feedback and report issues to management
Maintain professional behavior and grooming standards

Skills Required:

Good communication and interpersonal skills
Customer service–oriented attitude
Problem-solving ability

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Guest Relation Executive