Guest Relation Associate

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.
  

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
  

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Summary

The Guest Relation Associate is responsible for delivering exceptional guest service by welcoming, assisting, and ensuring guest satisfaction throughout their stay. The role focuses on building positive guest relationships, handling requests, and resolving concerns to enhance the overall guest experience.

Key Responsibilities

• Warmly welcome and assist guests during check-in, check-out, and throughout their stay.
• Handle guest queries, requests, and complaints promptly and professionally.
• Maintain updated knowledge of hotel facilities, services, and local attractions to assist guests effectively.
• Ensure VIP / repeat guests receive personalized attention and recognition.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to fulfill guest requirements.
• Maintain accurate records of guest preferences and feedback for future reference.
• Support in managing guest amenities, welcome letters, and special arrangements.
• Handle telephone calls, emails, and guest correspondence efficiently.
• Promote hotel services, special offers, and loyalty programs.
• Ensure guest satisfaction scores and feedback are maintained at high levels.
  

Qualifications

• Bachelor’s degree / Diploma in Hospitality Management or equivalent.
• Prior experience in Front Office / Guest Relations preferred (freshers with good communication skills may also apply).
• Excellent communication and interpersonal skills.
• Customer-oriented attitude with a friendly and professional demeanor.
• Ability to handle pressure, complaints, and diverse guest expectations.
• Proficiency in MS Office; knowledge of hotel PMS (Opera/IDS/Fidelio) is an advantage.
• Fluency in English; knowledge of additional languages is a plus.