Guest Relation Associate

GRA Job Description

POSITION SUMMARY:

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
GRA DUTIES AND RESPONSIBILITIES:

· Welcome guests during check-in and giving a found farewell to guest while checkout.

· Handling guest complaints and concerns in an efficient and timely manner.

· Overseeing VIP guests, arrivals and departures.

· Coordinating and multi-tasking job duties in a busy environment.

· Should possess detailed information about the Hotel, city as well as the competition.

· Detailed information regarding arrivals and room requirements.

· Have up to date information on daily room occupancy

· Providing excellent customer service as per hotel standards.

· Greeting guests as they enter and exit the hotel.

· Providing information regarding the Hotel, town attractions, activities etc.

· Check on VIP reservations, complete their pre-registration formalities.

· Allocate rooms to all arriving guests.

· Maintain up-to date information on room rates, current promotions, offers and packages

· Collect Guest feedback during guest departure along with his likes and dislikes.

· Taking care of guest for property visit.

· Lobby & Lobby crowd Management.

· Adhere to strict staff grooming and hygiene standards.

· Good command of the English language is essential, both written and verbal

· Able to work on allocated shifts.

PREREQUISITES:

Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 9972927766