Guest Relation Associate

Job Description

Job Overview We are seeking a Guest Service Associate to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay. Duties Greet guests upon arrival and departure with a warm and welcoming attitude Assist guests with check-in and check-out procedures Handle guest inquiries, requests, and complaints promptly and professionally Provide information about hotel facilities, services, and local attractions Manage reservations and ensure accurate guest billing Maintain a neat and tidy front desk area Answer phone calls and direct them to the appropriate department Assist with concierge services such as booking transportation or making restaurant reservations Qualifications Previous experience in guest services within the hospitality industry is desirable Fluent in at least one additional language besides English is advantageous Excellent communication skills with a polite and friendly demeanour Knowledge of hotel operations and procedures Proficient in phone etiquette and handling guest interactions effectively Job Type: Full-time Pay: ₹12,000.00 - ₹13,000.00 per year Benefits: Paid sick time Schedule: Night shift Weekend availability Supplemental Pay: Performance bonus Application Question(s): HM Graduate Education: Bachelor's (Preferred) Location: Mohali, Punjab (Preferred) Work Location: In person