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Guest Delight Program Manager

Guest Delight Program Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Atlys

3 - 5 years

0 Lacs

delhi delhi india

Posted:2 weeks ago| Platform:

Apply

Skills Required

technology engineering service collaboration leadership data metrics drive analyze design automate reporting management consulting communication excel notion sql

Work Mode

On-site

Job Type

Full Time

Job Description

🎯 Atlys' mission is to enable every person on earth to travel freely.At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.Job requirementsAs a

Program Manager

for Guest Delight at Atlys, you’ll be the engine behind operational excellence. You’ll manage and scale critical workflows, partner closely with Fulfilment, Product, Engineering, and partner teams to solve daily challenges, and lead initiatives that improve both speed and service quality.This role sits at the heart of our operations, driving cross-functional collaboration, streamlining processes, and ensuring travelers get a smooth, fast, and reliable experience every single time. It’s a

6 day, in office

role that calls for strong on ground leadership, quick decision making, and a hands on approach to building systems that scale.

The Job

Build frictionless journeys: Use data to identify pain points and create programs that eliminate them before they surface.
Own experience metrics: Track and improve customer touchpoints, repeat user experience, AHT, NPS, and CSAT.
Program ownership: Define and scale initiatives that drive faster resolution, smoother workflows, and consistent quality.
Data-backed decisions: Analyze performance metrics to prioritize high impact problems and design structured solutions.
Cross-functional collaboration: Partner with product, engineering, and fulfilment to automate, streamline, and improve experience flows.
System design: Build frameworks, playbooks, and reporting loops that make delight measurable and scalable.
Experiment and improve: Run pilots, measure outcomes, and double down on what moves the needle.

Qualifications

3-5 years of experience in program management, operations, consulting, or a similar execution-focused role.
Strong analytical and problem solving abilities; comfortable using data to inform decisions.
High ownership mindset with the ability to operate independently and drive outcomes.
Excellent communication and stakeholder management skills.
Prior experience in fast-paced environments, preferably in startups.
Familiarity with tools like Excel, Notion, SQL, or BI dashboards is a plus.

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Guest Delight Program Manager