GUCCI Client Advisor

Summary

At Gucci we are all people moved by passion and thought but we’re also those who never forget to dream and to look towards the future. That is why we are always looking for like-minded people, from all around the world, able to bring different skills, personalities and talent to our community. We have put all of our energies and dedication into creating new roles and leadership within Gucci to push our industry forward and keep building an environment inspired by inclusivity, freedom of self-expression and innovation. We are proud to welcome to our community a new Dream-maker and we look forward to seeing him/her grow with us.

Role Mission

 Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation under the leadership of CEO Stefano Cantino.  Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship.   Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.  Reporting to the xx, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. 

Key Accountabilities

 

• Serve customers accordingly with Gucci selling ceremony. 

• Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage. 

• Guarantee cross and up-selling for all product categories 

• Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products 

• Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease 

• Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones 

• Ensure the achievement of individual and Store goals, enhancing and developing the business 

• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions 

• Contribute to managing the visual display of the products in accordance with Gucci visual standards 

• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures 

• Ensure the products' replenishment and physical inventory of merchandise 

• Follow Company grooming, according with Gucci standards and policies 

Requirements :

Functional

 

• Proven experience in a similar role within fashion retail companies 

• Proven ability to drive and exceed individual and store result 

• Deep passion for fashion and luxury 

• Excellent commercial awareness and customer's attitude 

• High flexibility and ability to adapt to different customers 

• Team-player mentality 

• Strong communication skills 

• Ability to work in a fast moving and dynamic environment 

• Luxury product knowledge 

 

Key challenges

 

• The role involves a high number of stakeholders (internal and external) and requires influencing skills. 

• Agility in the approach and in reviewing priorities, in line with the business needs 

• Balancing a global approach with local needs 

We believe in people able to shape their dreams into something meaningful for our community and the fashion world.  So we’d like to welcome our new member to a purposeful place, where passion and talent will hopefully make a real difference.  Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.  

Job Type

Regular

Start Date

2025-10-30

Schedule

Full time

Organization

Luxury Goods Retail Pvt. Ltd.