GSOC Operator- Customer Service

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Global Security Operations Center (GSOC) Operator- Customer Service, assigned to one of Pinkerton’s largest global clients, will be part of our 24/7 Customer Service team, you'll be the vital link between Pinkerton and our global clients, handling critical communications and supporting essential security operations.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Handle time-sensitive email correspondence for security and safety matters
• Process and document site-specific issues and incidents
• Manage confidential information with utmost discretion
• Triage and escalate urgent security and safety concerns
• Support global customers across different time zones
• Create clear, detailed documentation for incident tracking
• All other duties, as assigned.

• Proficient English written and verbal communication skills.
• Able to maintain a high level of professionalism and approachability.
• Able to multitask in a fast-paced, and at times, stressful work environment.
• Effective team player.
• Customer service mindset with problem-solving abilities
• Capability to remain calm and focused during urgent situations
• Computer skills; Microsoft Windows and Office.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Flexibility to work a variety of different shifts, and willingness to assist the team with overtime when needed.
• Travel, as required.