GSOC Operator- Customer Service

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide first line assistance to the client's employee, vendors, and visitors regarding all concerns relating to safety and security.
• Utilize effective writing capabilities to provide consistent and quality customer support.
• Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image.
• Follow procedures for managing a variety of incidents, from minor to major situations.
• Provide back-up support and on-call functions, as needed.
• Maintain a high level of professionalism and approachability.
• All other duties, as assigned.

Qualifications

Associate degree (Bachelor's preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security.

• Knowledge of GSOC, SOC, and/or TOC systems and administration, preferred.
• Able to effectively read, write, and speak clearly in English.
• Client orientated and results driven.
• Able to multitask in a fast-paced, and at times within a stressful work environment.
• Serve as an effective team player.
• Comfortable with a high-tech working environment and willing to learn new tools and innovations.
• Computer skills; Microsoft Office.