GSA - Food & Beverage Service

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Food & Beverage Service team in Mysuru, India. As a GSA, you will play a crucial role in ensuring exceptional dining experiences for our guests while maintaining high standards of service and efficiency.

• Greet and seat guests in a friendly and professional manner
• Take food and beverage orders accurately and efficiently using the Point of Sale (POS) system
• Serve food and beverages promptly, ensuring quality and presentation meet our standards
• Anticipate guest needs and respond to requests in a timely manner
• Process payments and handle cash transactions accurately
• Maintain cleanliness and organization of the dining area
• Collaborate with kitchen staff to ensure smooth service operations
• Adhere to food safety and hygiene standards
• Assist in setting up and closing down the restaurant
• Provide information about menu items, specials, and local cuisine to enhance guest experience
• Resolve guest concerns and complaints professionally and efficiently

• High school diploma or equivalent
• Previous experience in food and beverage service or hospitality industry preferred
• Excellent customer service skills with a friendly and supportive demeanor
• Strong knowledge of food and beverage offerings, including local Mysuru cuisine
• Proficiency in operating Point of Sale (POS) systems
• Accurate cash handling abilities
• Exceptional multitasking and time management skills
• Excellent communication skills in English and Kannada
• Team player with the ability to work in a fast-paced environment
• Food handling certification preferred
• Knowledge of food safety and hygiene standards
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to stand for extended periods and carry trays of food and beverages