GSA - F&B

Fairmont Hotels Resorts

0 - 2 years

2 - 5 Lacs

Bengaluru

Posted:19 hours ago| Platform:

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Skills Required

Training Hospitality HACCP Finance Food safety Customer service kitchen staff Guest Service Associate Service quality Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an enthusiastic and customer-oriented Guest Service Associate (GSA) for our Food & Beverage department in Bengaluru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests while maintaining high standards of service and efficiency.

Set up and inspect operating equipment, linens, and condiments before service
Familiarize yourself with all menu items and daily specials to provide informed recommendations to guests
Take guest orders and efficiently communicate them to the kitchen staff
Serve food and beverages in a timely and professional manner
Clear and reset tables for incoming guests
Maintain cleanliness and organization of the dining area and storage spaces
Adhere to HACCP regulations and safety guidelines for food handling and equipment use
Assist in managing guest inquiries and resolving any issues that may arise
Collaborate with team members to ensure smooth service operations
Report equipment malfunctions, emergencies, or suspicious activities to the F&B Team Leader
Participate in regular team meetings and training sessions to enhance service quality
Maintain accurate records of transactions and inventory as required

Proven experience in food and beverage service, preferably in a hotel or restaurant setting
Excellent knowledge of food service techniques and etiquette
Strong familiarity with menu items, including ingredients and prepar

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