Growth Manager

Company Description

Connect and Heal is a full-stack healthcare platform enabling timely, coordinated, and high-quality care for employees of Indias top enterprises.

Founded in 2016 and headquartered in Bengaluru, the company provides virtual and in-person care to over 6 million lives across 400+ organizations. Connect and Heal strives to meet healthcare needs with services such as acute and primary care, emergency response, chronic care management, preventive health checks, and more. With a network of over 2500 doctors and specialists, 6000+ hospitals and clinics, and 3500+ diagnostic centers and pharmacies, it serves users across 300+ cities in India.

Role Description

This is a full-time on-site role for a Growth Manager located in Bengaluru. CNH is in the search for data-driven Growth Manager who can build and scale lifecycle journeys that improve adoption, retention, and user outcomes. This role sits at the intersection of analytics, marketing, product, and operations ideal for someone who enjoys owning the user funnel end to end and influencing business-critical outcomes.

The role is looked at developing and executing growth strategies, managing projects, analyzing market trends, and fostering strong communication with stakeholders. The role involves coordinating with cross-functional teams to identify growth opportunities and implement initiatives to achieve business objectives.

Key Responsibilities:

• Design and execute lifecycle strategies (across email, WhatsApp, SMS, and in-app) that drive user activation, repeat usage, and long-term engagement

• Use cohort analysis, funnel tracking, and behavioral segmentation to identify drop-offs and opportunities for intervention

• Develop and run experiments (A/B tests, channel mixes, messaging variants) to continuously optimize campaign performance

• Work closely with ops, product, and account management to align initiatives with enterprise success metrics

• Build dashboards and reporting frameworks to monitor utilization trends and campaign effectiveness at a user and account level

• Surface user insights to inform service personalization, bundled offerings, and timely nudges across key health moments

• Own and evolve the CLM (customer lifecycle management) playbook across multiple service lines and geographies

What CNH is looking for :

• 5-7 years of experience in lifecycle marketing, user growth, CRM, or performance marketing preferably in a consumer-tech, healthtech, or B2C setting

• Strong analytical mindset with hands-on experience in tools like SQL, Mixpanel, Clevertap, MoEngage, or similar

• Proven ability to translate user data into structured, multi-step campaigns that drive engagement

• Comfortable working with cross-functional teams and aligning growth levers with business goals

• Self-starter with high ownership, attention to detail, and a test-and-learn approach

• Passion for improving user outcomes through proactive, meaningful communication

WHY JOIN US:

• Solve meaningful problems in healthcare at scale

• Own critical growth metrics with real impact on user lives

• Work in a collaborative, fast-paced, and outcome-driven culture

• Join a team where data, empathy, and execution go hand in hand

Skill sets that will be an enabler for the ROLE:

• Strong Analytical Skills and experience with Analytics
• Excellent Communication and strong Sales skills
• Proven Project Management skills
• Ability to work collaboratively with cross-functional teams
• Relevant experience in the healthcare industry is a plus
• A degree in Business, Marketing, or a related field preferred

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