As a customer service executive at Connect And Heal, you will play a crucial role in ensuring our customers have a positive experience with our products and services. Your proficiency in spoken and written English, along with your knowledge of MS-Office and MS-Excel, will be key in effectively communicating with customers and resolving their inquiries. Key Responsibilities Provide exceptional customer service through various channels such as phone, email, and chat. Assist customers with inquiries, booking processing, and issue resolution in a timely and professional manner. Utilize MS-Office and MS-Excel to maintain accurate customer records and track customer interactions. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. Act as a brand ambassador by promoting company products and services to customers. Identify and escalate any emerging issues or trends to the appropriate team members for resolution. Continuously seek opportunities to enhance customer service processes and procedures for improved efficiency. If you are passionate about delivering top-notch customer service and have the skills to excel in a fast-paced environment, we would love to have you join our team at Connect And Heal. Apply now and be a part of a company dedicated to helping others heal and thrive. About Company: Connect and Heal is one of the largest healthcare service providers in the primary care space within India, catering to almost 300 globally reputable corporate companies. We bring people, doctors, data, and benefits all under one connected health care ecosystem and partner with employers, care providers, diagnostic centers, and emergency care providers to provide concierge care. Our mission is to make health care more accessible through an adequate focus on primary and preventive health. We are currently serving corporate clients in over 200 cities in India and are looking to drive the company's growth within South Asia and subsequent expansion to Southeast Asia. Show more Show less

Key Responsibilities Handle customer queries via any support channel Approach all queries with a customer-centric attitude Offer exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrate customer empathy during all interactions with customers Requirements 0 to 2 years’ experience in a customer support role Can handle voice and non-voice processes (chat, email, phone) Excellent interpersonal skills Excellent written and oral communication skills in English and Hindi A quick learner Ability to make high-quality decisions & multitask Willingness to work in rotational shifts and rotational week offs About Company: Connect and Heal is one of the largest healthcare service providers in the primary care space within India, catering to almost 300 globally reputable corporate companies. We bring people, doctors, data, and benefits all under one connected health care ecosystem and partner with employers, care providers, diagnostic centers, and emergency care providers to provide concierge care. Our mission is to make health care more accessible through an adequate focus on primary and preventive health. We are currently serving corporate clients in over 200 cities in India and are looking to drive the company's growth within South Asia and subsequent expansion to Southeast Asia. Show more Show less