As a customer service executive at Connect And Heal, you will play a crucial role in ensuring our customers have a positive experience with our products and services. Your proficiency in spoken and written English, along with your knowledge of MS-Office and MS-Excel, will be key in effectively communicating with customers and resolving their inquiries. Key Responsibilities Provide exceptional customer service through various channels such as phone, email, and chat. Assist customers with inquiries, booking processing, and issue resolution in a timely and professional manner. Utilize MS-Office and MS-Excel to maintain accurate customer records and track customer interactions. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. Act as a brand ambassador by promoting company products and services to customers. Identify and escalate any emerging issues or trends to the appropriate team members for resolution. Continuously seek opportunities to enhance customer service processes and procedures for improved efficiency. If you are passionate about delivering top-notch customer service and have the skills to excel in a fast-paced environment, we would love to have you join our team at Connect And Heal. Apply now and be a part of a company dedicated to helping others heal and thrive. About Company: Connect and Heal is one of the largest healthcare service providers in the primary care space within India, catering to almost 300 globally reputable corporate companies. We bring people, doctors, data, and benefits all under one connected health care ecosystem and partner with employers, care providers, diagnostic centers, and emergency care providers to provide concierge care. Our mission is to make health care more accessible through an adequate focus on primary and preventive health. We are currently serving corporate clients in over 200 cities in India and are looking to drive the company's growth within South Asia and subsequent expansion to Southeast Asia. Show more Show less
Key Responsibilities Handle customer queries via any support channel Approach all queries with a customer-centric attitude Offer exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrate customer empathy during all interactions with customers Requirements 0 to 2 years’ experience in a customer support role Can handle voice and non-voice processes (chat, email, phone) Excellent interpersonal skills Excellent written and oral communication skills in English and Hindi A quick learner Ability to make high-quality decisions & multitask Willingness to work in rotational shifts and rotational week offs About Company: Connect and Heal is one of the largest healthcare service providers in the primary care space within India, catering to almost 300 globally reputable corporate companies. We bring people, doctors, data, and benefits all under one connected health care ecosystem and partner with employers, care providers, diagnostic centers, and emergency care providers to provide concierge care. Our mission is to make health care more accessible through an adequate focus on primary and preventive health. We are currently serving corporate clients in over 200 cities in India and are looking to drive the company's growth within South Asia and subsequent expansion to Southeast Asia. Show more Show less
Company Description Connect and Heal (CNH Care) is a healthcare startup offering holistic, outcome-focused, and patient-centric care. Headquartered in Bengaluru, the company was founded in 2016 and has grown to touch over 6 million lives through its extensive subscriber base. Serving as the primary healthcare provider for numerous organizations and their families, Connect and Heal delivers a continuum of care through both virtual and in-person services. The company's services encompass acute and primary care, emergency response, chronic care management, and more, supported by over 2500 doctors, 6000 hospitals and clinics, and 3500 diagnostic centers across 8000+ pin codes in India. Role Description This full-time, on-site role for an Enterprise Sales Specialist is located in Hyderabad. The Enterprise Sales Specialist will be responsible for lead generation, managing sales operations, and handling account management. The specialist will also oversee sales management tasks, ensuring an effective sales process and meeting organizational targets. The role requires close collaboration with clients and internal teams to provide tailored healthcare solutions and drive business growth. Qualifications Lead Generation and Sales skills Experience in Sales Operations and Sales Management Proficiency in Account Management Excellent written and verbal communication skills Strong analytical and problem-solving abilities Ability to work collaboratively within a team environment Bachelor's degree in Business Administration, Marketing, or a related field Experience in the healthcare industry is a plus
The role will involve creating new funnels across various industry types to drive business growth. You will be responsible for mapping out the market players in the insurance/OPD space and identifying key opportunities for collaboration. Your primary tasks will include initiating, leading, and successfully concluding discussions with potential partners such as Banks, NBFCs, and Fintech companies. Additionally, you will be engaging with our clients to ensure they feel valued and receive personalized attention, while also recommending value-added services that align with their needs. Furthermore, you will be instrumental in establishing and nurturing relationships with SMEs within the insurance sector, including companies and brokers. It will be crucial for you to have a deep understanding of the healthcare industry and its specific business dynamics. Your ability to tailor propositions that resonate with the target audience will be vital in attracting the right partners and driving business growth.,
Company Description Connect and Heal is a full-stack healthcare platform enabling timely, coordinated, and high-quality care for employees of Indias top enterprises. Founded in 2016 and headquartered in Bengaluru, the company provides virtual and in-person care to over 6 million lives across 400+ organizations. Connect and Heal strives to meet healthcare needs with services such as acute and primary care, emergency response, chronic care management, preventive health checks, and more. With a network of over 2500 doctors and specialists, 6000+ hospitals and clinics, and 3500+ diagnostic centers and pharmacies, it serves users across 300+ cities in India. Role Description This is a full-time on-site role for a Growth Manager located in Bengaluru. CNH is in the search for data-driven Growth Manager who can build and scale lifecycle journeys that improve adoption, retention, and user outcomes. This role sits at the intersection of analytics, marketing, product, and operations ideal for someone who enjoys owning the user funnel end to end and influencing business-critical outcomes. The role is looked at developing and executing growth strategies, managing projects, analyzing market trends, and fostering strong communication with stakeholders. The role involves coordinating with cross-functional teams to identify growth opportunities and implement initiatives to achieve business objectives. Key Responsibilities: Design and execute lifecycle strategies (across email, WhatsApp, SMS, and in-app) that drive user activation, repeat usage, and long-term engagement Use cohort analysis, funnel tracking, and behavioral segmentation to identify drop-offs and opportunities for intervention Develop and run experiments (A/B tests, channel mixes, messaging variants) to continuously optimize campaign performance Work closely with ops, product, and account management to align initiatives with enterprise success metrics Build dashboards and reporting frameworks to monitor utilization trends and campaign effectiveness at a user and account level Surface user insights to inform service personalization, bundled offerings, and timely nudges across key health moments Own and evolve the CLM (customer lifecycle management) playbook across multiple service lines and geographies What CNH is looking for : 5-7 years of experience in lifecycle marketing, user growth, CRM, or performance marketing preferably in a consumer-tech, healthtech, or B2C setting Strong analytical mindset with hands-on experience in tools like SQL, Mixpanel, Clevertap, MoEngage, or similar Proven ability to translate user data into structured, multi-step campaigns that drive engagement Comfortable working with cross-functional teams and aligning growth levers with business goals Self-starter with high ownership, attention to detail, and a test-and-learn approach Passion for improving user outcomes through proactive, meaningful communication WHY JOIN US: Solve meaningful problems in healthcare at scale Own critical growth metrics with real impact on user lives Work in a collaborative, fast-paced, and outcome-driven culture Join a team where data, empathy, and execution go hand in hand Skill sets that will be an enabler for the ROLE: Strong Analytical Skills and experience with Analytics Excellent Communication and strong Sales skills Proven Project Management skills Ability to work collaboratively with cross-functional teams Relevant experience in the healthcare industry is a plus A degree in Business, Marketing, or a related field preferred Please connect with us on [HIDDEN TEXT] Show more Show less
As an intern at Connect and Heal, you will be responsible for handling customer queries and managing customer coordination with a customer-centric attitude. Your day-to-day activities will involve managing data, generating MIS reports, and ensuring exceptional customer service to guarantee customer satisfaction. Additionally, you will play a key role in helping to build and enhance customer service processes while adhering to the set standards of TAT (turnaround time) and SLA (service level agreement). It is crucial that you demonstrate customer empathy during all interactions to maintain high levels of customer satisfaction. About the Company: Connect and Heal is a prominent healthcare service provider in the primary care sector in India, serving nearly 300 globally renowned corporate entities. Our integrated health care ecosystem brings together individuals, doctors, data, and benefits to deliver concierge care. We collaborate with employers, care providers, diagnostic centers, and emergency care providers to ensure comprehensive healthcare services. Our core mission is to enhance accessibility to healthcare by emphasizing primary and preventive health care services. Currently, our services reach corporate clients in more than 200 cities across India, with plans to expand our operations in South Asia and subsequently into Southeast Asia.,