Group Leader / Sr. Manager � Digital Transformation - Malad ,Mumbai - GO/JC/767/2025

Job Title - Group Leader / Sr. Manager � Digital Transformation - Malad ,Mumbai

Candidate Role & Responsibilities

12+ years of experience in Digital Transformation & Lean Six Sigma Master Black Belt CertifiedComprehensive understanding of Business Process Outsourcing services & associated channelsExposure to drive complex improvement / transformation projects across multiple accounts/domainsExperience in assessing client�s strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for changeDemonstrated ability to translate lean six sigma and process improvement tools and methodologies into simple, practical action stepsProficiency in project management and statistical analysis systems like MS Project, Minitab etc.Self-motivated and ability to work both independently and as part of the teamOrganized person with attention to details, able to work simultaneously on different tasksGood interpersonal, facilitation and presentation skillsData-centric � quantitative, analytical skills and PC proficiency (Excel)Problem Solving Approach � including logical, systems-oriented mindsetChange Orientation � Ability to embrace to changes quicklyExpertise in conducting automation process discoveries will be an added advantageLead / support improvement initiatives that positively impact Client satisfaction & business profitabilityLead & mentor a group of Black Belts and Transformation resourcesBe a visionary to identify high impact strategic projects which yield in substantial CNX / Client GainsIdentifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitabilitySolving business problems through innovative & sustainable solutionsIdentifying process gaps & automation opportunitiesProject managing improvement efforts across multiple locations and maintain consistence in effort & implementationInterfacing with leadership/clients and identifying opportunities for valueDriving effective Change Management for a stable & consistent delivery � Zero surprise operations

Skills Required

RoleGroup Leader / Sr. Manager � Digital Transformation - Malad ,MumbaiIndustry TypeITES/BPO/KPOFunctional AreaRequired Education B ComEmployment TypeFull Time, PermanentKey Skills

• BLACKBELT
• DIGITAL TRANSFORMATIONS
• PROCESS EXCELLENCE
  

Other Information
Job CodeGO/JC/767/2025Recruiter NameDevikala D