Graduate Specialist- IT Support

As an IT Support Engineer at CTeBS, a subsidiary of Classic Fashion, your role will involve handling technical support, server & network administration, asset management, and IT procurement. Your strong problem-solving abilities, technical expertise, and communication skills will be crucial in ensuring smooth IT operations. Key Responsibilities: - Resolve 95% of support tickets within SLA. - Maintain a first-call resolution rate of at least 70% for IT support queries. - Ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. - Maintain 99.9% uptime for all servers and critical network infrastructure. - Conduct monthly security audits and apply patches within 7 days of release. - Reduce network downtime by at least 30% through proactive monitoring and maintenance. - Conduct quarterly IT asset audits, ensuring 100% accuracy in inventory records. - Optimize procurement costs by achieving at least 10% cost savings through vendor negotiations. - Ensure 100% compliance with software licensing and hardware maintenance contracts. - Maintain comprehensive documentation for all IT processes with quarterly updates. - Generate and present monthly IT performance reports to leadership, including incident trends and resolution rates. Qualifications & Skills: - Bachelors degree in IT, Computer Science, or a related field (or equivalent experience). - 2+ years of experience in IT support, server/network administration. - Strong knowledge of server OS, virtualization, networking, and security protocols. - Experience with IT asset management and procurement processes. - Certifications (CompTIA Network+, CCNA, ITIL) are a plus. Additional Skills: - Hands-on experience with ITSM tools, backup solutions, and IT cabling. - Strong troubleshooting and analytical skills. - Ability to work independently and collaboratively in a team.,