2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As an IT Support Engineer at CTeBS, a subsidiary of Classic Fashion, you will be responsible for handling technical support, server & network administration, asset management, and IT procurement. Your role will require strong problem-solving abilities, technical expertise, and communication skills to ensure smooth IT operations. You will be expected to resolve 95% of support tickets within the SLA, maintain a first-call resolution rate of at least 70% for IT support queries, and ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. Additionally, you will be responsible for maintaining 99.9% uptime for all servers and critical network infrastructure, conducting monthly security audits, and applying patches within 7 days of release. To optimize network performance, you will work towards reducing network downtime by at least 30% through proactive monitoring and maintenance. Conducting quarterly IT asset audits to ensure 100% accuracy in inventory records and optimizing procurement costs by achieving at least 10% cost savings through vendor negotiations will also be part of your responsibilities. It is essential to ensure 100% compliance with software licensing and hardware maintenance contracts and maintain comprehensive documentation for all IT processes with quarterly updates. You will be required to generate and present monthly IT performance reports to leadership, including incident trends and resolution rates. The qualifications for this role include a Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience), along with 2+ years of experience in IT support, server/network administration. You should possess strong knowledge of server OS, virtualization, networking, and security protocols, as well as experience with IT asset management and procurement processes. Certifications such as CompTIA Network+, CCNA, or ITIL are considered a plus. Additional skills that would be beneficial for this role include hands-on experience with ITSM tools, backup solutions, and IT cabling, strong troubleshooting and analytical skills, and the ability to work independently and collaboratively in a team.,

Posted 1 week ago

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