2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As an IT Support Engineer at CTeBS, a subsidiary of Classic Fashion, your role will involve handling technical support, server & network administration, asset management, and IT procurement. Your strong problem-solving abilities, technical expertise, and communication skills will be crucial in ensuring smooth IT operations. Key Responsibilities: - Resolve 95% of support tickets within SLA. - Maintain a first-call resolution rate of at least 70% for IT support queries. - Ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. - Maintain 99.9% uptime for all servers and critical network infrastructure. - Conduct monthly security audits and appl...

Posted 1 month ago

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Graduate Specialist- IT Support CTeBS

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As an IT Support Engineer at CTeBS, a subsidiary of Classic Fashion, you will be responsible for handling technical support, server & network administration, asset management, and IT procurement. Your role will require strong problem-solving abilities, technical expertise, and communication skills to ensure smooth IT operations. You will be expected to resolve 95% of support tickets within the SLA, maintain a first-call resolution rate of at least 70% for IT support queries, and ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. Additionally, you will be responsible for maintaining 99.9% uptime for all servers and critical network infras...

Posted 3 months ago

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